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Past Norwegian experiences were OK (not great but OK) and wanted to go to Tortola so this is the ship we choose Half the fixtures on the pool deck didn't work. No sprayers or misters functioning. Bar staff was grossly UNDERSTAFFED Ashtray poles were left chuck full for a day and a half - that is a HUGE fire hazard as people kept shoving cigarette butts into them anyway. The casino tables were absolutely disgusting! Crumbs, drink stains, dead skin and ashes wedged in the creases and felt. I don't thin they were vacuumed or brushed once during the entire 7 day trip. The card shufflers were constantly breaking down or just plain missing and pathetic looking pieces of plywood with cheap felt were stuffed in the opening were the machine once was. The food was OK at best. sent my meal back twice for either being too cold or not as ordered. Just a lot of poor attention to detail on this ship. It is obviously an older ship in need of some great detail and repair. Grossly understaffed at many of the restaurants and bar areas and just not a very functioning or clean ship. Been on a few Norwegian ships over the years and this one needs to be sold or scuttled - period!

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Norwegian Epic Cruise Review by jom215

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Trip Details
Past Norwegian experiences were OK (not great but OK) and wanted to go to Tortola so this is the ship we choose

Half the fixtures on the pool deck didn't work. No sprayers or misters functioning. Bar staff was grossly UNDERSTAFFED Ashtray poles were left chuck full for a day and a half - that is a HUGE fire hazard as people kept shoving cigarette butts into them anyway.

The casino tables were absolutely disgusting! Crumbs, drink stains, dead skin and ashes wedged in the creases and felt. I don't thin they were vacuumed or brushed once during the entire 7 day trip. The card shufflers were constantly breaking down or just plain missing and pathetic looking pieces of plywood with cheap felt were stuffed in the opening were the machine once was.

The food was OK at best. sent my meal back twice for either being too cold or not as ordered.

Just a lot of poor attention to detail on this ship. It is obviously an older ship in need of some great detail and repair. Grossly understaffed at many of the restaurants and bar areas and just not a very functioning or clean ship. Been on a few Norwegian ships over the years and this one needs to be sold or scuttled - period!
jom215’s Full Rating Summary
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Cabin Review

Family Balcony
Cabin B4 14028
Very small and shaped very weird - like curved or something. Didn't quite get it

Did not like the fact that as you entered the cabin your shower was on the immediate right and the toilet on the left. The wash basin was a TINY little sink off to the right. Your privacy was a simple $3 draw curtain that shielded the toilet and shower from the cabin area

After walking past the crazy shower / toilet design my first encounter was to step on the ice cube tongs that were on the floor under the bed! OUCH!!!

The lighting is TERRIBLE!!! To top it off, one of the lights above that TINY wash basin was not working and had to be fixed.

Lighting was terrible except of course in the morning hours when the sun would wake you from a dead sleep because the curtain enclosing the balcony doors was about 8 inches too small for the opening! There was absolutely NO WAY TO CLOSE THE OPENING with one side or the other leaving a HUGE gap for sunlight to blast you in the face at 6:30 in the morning!

Never once met my cabin steward or staff. Had to chase a girl down the hallway to get that light fixed
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins