MSC Seaside Cruise Review by Picadisc
- Sail Date: February 2019
- Destination: Eastern Caribbean
- Cabin Type: Bella Balcony Stateroom
1. They gave me, a returning customer who brought another couple along with us this time a room with an obstructed view and refused to change it.
They up-graded our friends who had never cruised before but not us!
2. They confiscated my two bottles of wine for our stateroom at embarkation even though my travel agent has checked and told me that this is allowed.
3. The free drink package they offered as an incentive to sail which vaguely offered “selected cocktails” did not include ANY of the popular cocktails you would want to drink on a Caribbean vacation!!
NO Pina Colada!
NO Captain & Coke
4. When I complained about the obstructed view room I was given the customer service rep said they were completely sold out but would contact me after we arrived in Puerto Rico where some passengers may be debarking to see if there was another room they might transfer me into.
No one ever contacted me.
I love to cruise and average two a year.
My wife and I sailed on the MSC Divina in February of 2017 and had a good time, and after hearing about a special promotion which promised free drinks we decided to return to MSC for a sailing on the Seaside on February 16, 2016.
The literary was lousy with a 5pm docking in San Juan (no time to see a beach) and aside from that only two ports to enjoy the Caribbean sun, St. Thomas and St. Marteen. We thought the predominantly sea days would be enjoyed with food and drink.
I booked a balcony room in their “Bella” class which allows them to choose the room before sailing. My sister in-law and her boyfriend were joining us so we requested close or adjoining cabins.
We also requested the main dining time of 7:15 so we could enjoy the shows and off ship excursions without fear of rushing back to eat.
Our troubles began when we received our boarding paperwork and discovered that they bumped up my sister in-law to the 15th floor Fantasia class and assigned us an obstructed view cabin on the 12th floor. I called my travel agent and MSC to complain and offered to pay for any upgrade to the same level so we could travel together and was told the ship was “completely sold out”.
This was a lie as I went on line and was able to book a room on the 13th floor at that level with no problem.. if I completed the on line booking.
I was told I could go to customer service once on board and request a room change.
We arrived for embarkation on Saturday Feb. 16th when the problems continued. Despite my travel agent confirming before hand that passengers were permitted to being two bottles of wine or Champaign to consume in their room, my wine was confiscated by MSC at check in. I was given a receipt and told the bottles would be returned to me on the last night of the cruise. When we got to our room we discovered someone else’s baggage delivered to our room with the same room number on them. I later discovered that those people were also upgraded to another room. The room we were assigned had a half balcony with the other half and 30% of our view obstructed by the ships support structure.
The pre-purchased wi-fi also didn’t work and the dinner time we were given was 5:15pm.. even thought I had requested the 7:15 seating so I headed to customer service.
I spent three hours of my first day on the ship waiting in lines.
This was not the cruise that I had hoped for. Customer service was ineffective and apathetic. They offered to up grade my drink package for an additional $450.00!! They gave me the worst balcony cabin on the ship and made no effort to correct it!
One night our waiter told us there was “no more Merlot” and we are only entitled to “house wine” on our drink plan which is whatever is on hand!
One night a drink waiter took our drink order and never came back!
Debarkation was also a problem.
The long line to leave the ship was mostly unsupervised and people were cutting into it and causing arguments.
Even though my credit card was run and I signed documents to allow MSC to bill my expenses to the card, I was pulled off the long line and made to wait on another line for them to again run my credit card!
Being a frequent cruiser, my email is full of cruise company offerings every single day. I will be deleting MSC offerings because of the way they treated this returning guest!
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