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Winter because it was the only time my brother could cruise for our mom's 90th birthday. As Haven guests with mom in wheelchair and on oxygen, embarking was horrible. Stuck all of us in a small area waiting to board. Way to many people in a closed space. Haven area is excellent! Butler and concierge were top notch. Only issue is now have so many Haven guests the Haven restaurant could not accommodate all of us. NCL needs to provide a better solution after all you are being charged a lot as a Haven Guest for that restaurant accommodation. Shows were great! February has way to many kids running all over the ship with No Parental guidance. Left to run crazy. Not good. NCL needs to change policy and make sure parents watch and accompany their children. Seven year olds were alone on elevators. Scary!! The Tobacco Road lounge is more about good whiskey and a good cigar. On every cruise my husband and I go and enjoy this, not this time. The humidor cigar room was loaded with all cigarette smoke. Horrible. Another issue is the private island. Big issue. We could not take the tender due to wind and safety. Well NCL get going on building a dock. Royal Caribbean has one on all their private islands. People pay and should get what they pay for or issue everyone a cash refund for that day lost. Horrible. We also were taking my mother's sister and her husband on this cruise but she got terribly ill and could no longer travel. Well people, travel Insurance is giving us a hard time. We hhaveall rhe doctor notes and they are still fighting us. Travel Insurance does not guarantee you anything, even with good reason. Good luck!

Disappointed

Norwegian Escape Cruise Review by LabLover8

3 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Bahamas
  • Cabin Type: The Haven Deluxe Owner's Suite with Large Balcony
Winter because it was the only time my brother could cruise for our mom's 90th birthday.

As Haven guests with mom in wheelchair and on oxygen, embarking was horrible. Stuck all of us in a small area waiting to board. Way to many people in a closed space.

Haven area is excellent! Butler and concierge were top notch. Only issue is now have so many Haven guests the Haven restaurant could not accommodate all of us. NCL needs to provide a better solution after all you are being charged a lot as a Haven Guest for that restaurant accommodation.

Shows were great!

February has way to many kids running all over the ship with No Parental guidance. Left to run crazy. Not good. NCL needs to change policy and make sure parents watch and accompany their children. Seven year olds were alone on elevators. Scary!!

The Tobacco Road lounge is more about good whiskey and a good cigar. On every cruise my husband and I go and enjoy this, not this time. The humidor cigar room was loaded with all cigarette smoke. Horrible.

Another issue is the private island. Big issue. We could not take the tender due to wind and safety. Well NCL get going on building a dock. Royal Caribbean has one on all their private islands. People pay and should get what they pay for or issue everyone a cash refund for that day lost. Horrible.

We also were taking my mother's sister and her husband on this cruise but she got terribly ill and could no longer travel. Well people, travel Insurance is giving us a hard time. We hhaveall rhe doctor notes and they are still fighting us. Travel Insurance does not guarantee you anything, even with good reason.

Good luck!
LabLover8’s Full Rating Summary
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Cabin Review

The Haven Deluxe Owner's Suite with Large Balcony
Cabin H2 18702
Beautiful cabin, great butler Puputi and David concierge. They were the best part of the cruise experience.
Deck 18 Suite Cabins

Port & Shore Excursion Reviews