1. Home
  2. Cruise Reviews
  3. Norwegian Epic
On the second day we lost 2 engines, so we could not go to Tortola or Saint Thomas as we were supposed to, but instead were rerouted to San Juan for repairs. On the way in, we hit the dock twice. We left the next day to hit our final stop of the Bahamas, but the engines went out again and we were told we were going straight back to Port Canaveral. We were told we would arrive at 8 PM instead of 8 AM, but during the night they made an unscheduled stop in the Bahamas, without telling us, to pick up a part. That got us back to port Canaveral at 11 AM, after everyone had already changed their plans. Look, stuff happens, but it’s how you recover from it that’s important. The communication aboard the ship it was terrible, they slowly fed us information, and not complete information. They gave us a 100% credit for what we paid just for the cruise. In my opinion, this is a good start, it’s what they owe us. I’ve asked them what else they are going to do to keep us as customers, and so far have not received a response. The service of the crew was fantastic, as was the entertainment. One change I would recommend is not offering movies right below the noisy bar. Use the theater instead.

Epic Fail

Norwegian Epic Cruise Review by robertspohr

2 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Mini-Suite with Balcony
On the second day we lost 2 engines, so we could not go to Tortola or Saint Thomas as we were supposed to, but instead were rerouted to San Juan for repairs. On the way in, we hit the dock twice. We left the next day to hit our final stop of the Bahamas, but the engines went out again and we were told we were going straight back to Port Canaveral. We were told we would arrive at 8 PM instead of 8 AM, but during the night they made an unscheduled stop in the Bahamas, without telling us, to pick up a part. That got us back to port Canaveral at 11 AM, after everyone had already changed their plans.

Look, stuff happens, but it’s how you recover from it that’s important. The communication aboard the ship it was terrible, they slowly fed us information, and not complete information. They gave us a 100% credit for what we paid just for the cruise. In my opinion, this is a good start, it’s what they owe us. I’ve asked them what else they are going to do to keep us as customers, and so far have not received a response.

The service of the crew was fantastic, as was the entertainment. One change I would recommend is not offering movies right below the noisy bar. Use the theater instead.
robertspohr’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Epic price drops
250,000+ people have entered their email

Cabin Review

Mini-Suite with Balcony
Cabin MC 14161
The cabin was very nice, I guess the only complaint I could have is that the toilets stopped working on numerous occasions. Even though that was the case, we were very happy with the cabin.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews