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This cruise went in and out of Singapore. All wheelchair access cabins from Fremantle (our home port) were booked to 2020 for school holiday periods. Singapore is a direct flight, 5 hours from Perth about the same as flying to Brisbane. The cruise itinerary was perfect for Mum and Dad, lots of ports where they could see all the bustle from their balcony. Dad spent a lot of time on the balcony or in the cabin listening to the sea. He could get to a bar easily from his cabin with his walker. Getting to restaurants was much more difficult as they were much further from the cabin. He did build stamina getting to dinner every night. The restaurants had good meals and great service. A couple of times they realised the helpings for a dish might be a bit small for our teenage boys and offered and supplied something more. They also kept topping up the bread rolls for them. We mostly went to the buffet for breakfast and Dad had breakfast in the cabin. For lunch, we sat near one of the pools and got a selection from the buffet, pizza and burger places. Going around the buffet, after the walk there, was too much for Mum and Dad. But what about the electric wheelchair? Well, we booked one just like the one Mum uses at home through Special Needs at Sea Group (SNG). It would be delivered to her stateroom and there for her on arrival. It needed to be left in the stateroom on departing the ship after 10 days. All sorts of penalties for us in the paperwork if we weren't there, if we didn't get everything right. BUT IT WASN'T THERE. No electric wheelchair. Princess Cruises knew it should be there but were having trouble contacting Special Needs at Sea. We left without it. We hoped it would be at the next port. It wasn't. SNG could only be contacted through the night because of the time difference. My nights were spent emailing and ringing SNG to find out when and where we would be getting our electric wheelchair. Eventually, nearly a week into a 10 day cruise, they said we wouldn't be getting one. This meant that Mum was left with me pushing her around in the wheelchair we had brought for getting to and from the airports. She could not move it around by hand (arthritis in hands and shoulders) any more than she can walk. I had to take her to the toilet all through the day. Shore excursions could be no more than 2 hours for me or she would have an accident. The cruise would have been wonderful for the whole family to spend quality time together if the electric wheelchair (powerchair) had been supplied by SNG as promised. This wrecked the cruise for us. It wasn't as though we could just get off and go home which was what we wanted to do.

Not fun when your booked electric wheelchair is not delivered

Diamond Princess Cruise Review by bushtel

2 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Asia
  • Cabin Type: Balcony
This cruise went in and out of Singapore. All wheelchair access cabins from Fremantle (our home port) were booked to 2020 for school holiday periods. Singapore is a direct flight, 5 hours from Perth about the same as flying to Brisbane.

The cruise itinerary was perfect for Mum and Dad, lots of ports where they could see all the bustle from their balcony. Dad spent a lot of time on the balcony or in the cabin listening to the sea. He could get to a bar easily from his cabin with his walker. Getting to restaurants was much more difficult as they were much further from the cabin. He did build stamina getting to dinner every night.

The restaurants had good meals and great service. A couple of times they realised the helpings for a dish might be a bit small for our teenage boys and offered and supplied something more. They also kept topping up the bread rolls for them.

We mostly went to the buffet for breakfast and Dad had breakfast in the cabin. For lunch, we sat near one of the pools and got a selection from the buffet, pizza and burger places. Going around the buffet, after the walk there, was too much for Mum and Dad.

But what about the electric wheelchair?

Well, we booked one just like the one Mum uses at home through Special Needs at Sea Group (SNG). It would be delivered to her stateroom and there for her on arrival. It needed to be left in the stateroom on departing the ship after 10 days. All sorts of penalties for us in the paperwork if we weren't there, if we didn't get everything right. BUT IT WASN'T THERE. No electric wheelchair. Princess Cruises knew it should be there but were having trouble contacting Special Needs at Sea. We left without it.

We hoped it would be at the next port. It wasn't. SNG could only be contacted through the night because of the time difference. My nights were spent emailing and ringing SNG to find out when and where we would be getting our electric wheelchair. Eventually, nearly a week into a 10 day cruise, they said we wouldn't be getting one.

This meant that Mum was left with me pushing her around in the wheelchair we had brought for getting to and from the airports. She could not move it around by hand (arthritis in hands and shoulders) any more than she can walk. I had to take her to the toilet all through the day. Shore excursions could be no more than 2 hours for me or she would have an accident.

The cruise would have been wonderful for the whole family to spend quality time together if the electric wheelchair (powerchair) had been supplied by SNG as promised. This wrecked the cruise for us. It wasn't as though we could just get off and go home which was what we wanted to do.
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Cabin Review

Balcony
Cabin BC A300
The wheelchair cabin was wonderful with space to move and turn. The bathroom was also good in terms of space and handles. Make sure you book a room with the handle/rail on the side you need. The seat in the shower folded neatly but was rather low. The steward gave us a shower mat to reduce the chance of slipping and an endless supply of towels, which we were grateful for. The steward was the most wonderful, helpful and discreet person you could wish for. The bed was too high for Mum and Dad to get onto, the topper came off. Still too high, he got the mattress changed to thinner ones.
Short, steep ramp out to balcony ok for walker but wasn't game to take a manual wheelchair over it.
Lido Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews