Attracted to cruise because it visited Cuba - first time on Holland America after approximately thirty prior cruises - Ship was in total disrepair - Booked four cabins near elevator bank to accommodate ninety year old birthday celebrant - By end of ten days only one elevator cab was running for passengers resulting in extremely long waits to move around ships - Crew has to use one elevator as theirs were out of order - One day elevator opened and we saw crew member with carts of filthy linens! We were told they were waiting for parts - Public bathrooms on pool deck 11 were out of service from first day until last day - waiting for parts. We were directed to use facilities on same deck at rear of ship through buffet area - One stall only - filthy - no towels to wipe hands - Complained but to no avail - Leaking safety sprinkler valve on 12th deck down onto pool deck for entire length of cruise - Pool deck was always wet and slippery - Cone saying “caution wet floor” with no attempt to repair - Food was inedible with exception of breakfast - Too little personnel - family style trays of food were not refilled when empty - Italian specialty restaurant was disgusting at best - Entertainment crew shows would have been okay as high school productions - Cruise director wore same decrepit suit and dirty shoes nightly - Commented it was a uniform! Sent complaint letter to President and CEO of Holland America about all occurrences - Received response from customer service (not from Pres. or CEO) - Surprise! She claimed all issues were related to awaiting spare parts - Offered $100.00 discount per person on future cruise - Insulting at best - As repeat cruiser on Oceania they offer 10% discount on cabin which works out to hundreds of dollars and well worth every penny - Will never sail with Holland America ever again and neither should you

Avoiding Disgusting Ships

Veendam Cruise Review by alanjfrank

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Trip Details
  • Sail Date: January 2019
  • Destination: Cuba
  • Cabin Type: Large Ocean-View Stateroom
Attracted to cruise because it visited Cuba - first time on Holland America after approximately thirty prior cruises - Ship was in total disrepair - Booked four cabins near elevator bank to accommodate ninety year old birthday celebrant - By end of ten days only one elevator cab was running for passengers resulting in extremely long waits to move around ships - Crew has to use one elevator as theirs were out of order - One day elevator opened and we saw crew member with carts of filthy linens! We were told they were waiting for parts - Public bathrooms on pool deck 11 were out of service from first day until last day - waiting for parts. We were directed to use facilities on same deck at rear of ship through buffet area - One stall only - filthy - no towels to wipe hands - Complained but to no avail - Leaking safety sprinkler valve on 12th deck down onto pool deck for entire length of cruise - Pool deck was always wet and slippery - Cone saying “caution wet floor” with no attempt to repair - Food was inedible with exception of breakfast - Too little personnel - family style trays of food were not refilled when empty - Italian specialty restaurant was disgusting at best - Entertainment crew shows would have been okay as high school productions - Cruise director wore same decrepit suit and dirty shoes nightly - Commented it was a uniform! Sent complaint letter to President and CEO of Holland America about all occurrences - Received response from customer service (not from Pres. or CEO) - Surprise! She claimed all issues were related to awaiting spare parts - Offered $100.00 discount per person on future cruise - Insulting at best - As repeat cruiser on Oceania they offer 10% discount on cabin which works out to hundreds of dollars and well worth every penny - Will never sail with Holland America ever again and neither should you
alanjfrank’s Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom
Cabin G 572
Adequate - steward and assistant were excellent - went out of his way to please us
Main Deck Inside Cabins, Outside Cabins