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We chose this cruise because it is out of New York and have sailed the same time for the last several years. It was always 5 star This experience was exactly like the 14 days to the western Carib.Neurovirus Arrived at terminal 11:30 . As platinum plus we should have priority boarding .. We did not .. Stood (I sat on the floor till2:30) no water or chairs were offered Room was vey dirty beds not made, garbage on floor, no paper cups or soap. No response from housekeeping Since everyone got on board at the same time it was very hard to find a place for lunch Husband had a hotdog standing up We has a spa mini suite but the spa was closed due to the virus for the first week All hot tubs around ship and once the pool was closed The entertainment except for COM and after midnight was non existent Movies were very old and shown several times The bands around the ship were very good The manager in the dinning room (Moses) saved the day and got us salt pepper and hot sauce . David the concierge did his very best The staff was overworked and kept the ship clean. Had to wash hands before entering the Buffett We had a vibe pass, but hot tub closed or broken as well as the shower Fruit was only served in the vibe once The best thing was the weather NCL can do better and has in the past I will give them another chance... But there are many other cruise lines out there

Not the usual NCL experience

Norwegian Escape Cruise Review by Grandmafreddie

4 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Caribbean
  • Cabin Type: Spa Mini-Suite with Balcony
We chose this cruise because it is out of New York and have sailed the same time for the last several years. It was always 5 star

This experience was exactly like the 14 days to the western Carib.Neurovirus

Arrived at terminal 11:30 . As platinum plus we should have priority boarding .. We did not .. Stood (I sat on the floor till2:30) no water or chairs were offered

Room was vey dirty beds not made, garbage on floor, no paper cups or soap.

No response from housekeeping

Since everyone got on board at the same time it was very hard to find a place for lunch

Husband had a hotdog standing up

We has a spa mini suite but the spa was closed due to the virus for the first week

All hot tubs around ship and once the pool was closed

The entertainment except for COM and after midnight was non existent

Movies were very old and shown several times

The bands around the ship were very good

The manager in the dinning room (Moses) saved the day and got us salt pepper and hot sauce . David the concierge did his very best

The staff was overworked and kept the ship clean. Had to wash hands before entering the Buffett

We had a vibe pass, but hot tub closed or broken as well as the shower

Fruit was only served in the vibe once

The best thing was the weather

NCL can do better and has in the past

I will give them another chance... But there are many other cruise lines out there
Grandmafreddie’s Full Rating Summary
Enrichment Activities
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Cabin Review

Spa Mini-Suite with Balcony
Cabin M9 15172
Spa mini suite
Very small and small balacony
Not clean because of virus
Good location
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins