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Our cruise left a lot to be desired. We are Platinum members of NCL and this cruise was not great. Our stop to Stirrup Cay was cancelled due to winds. We have heard that it is most often cancelled for this reason. Feeling it was a bogus excuse and nothing offered to appease the guests. Bait and switch??? We were not told about the sicknesses on the ship until we were asking why there were no dishes and utensils available to us and tables were not being cleaned. The staff avoided the truth for two days. Then an announcement by the captain came the next morning about an outbreak of gastrointestinal problems affecting staff and passengers and it halted the ability of serving ourselves when only staff could serve us. This meant getting on line for everything. Plates, silverware, food, water, coffee and waiting for tables to be sanitized by staff. Of course it was for the benefit of the passengers but got old just days into a 14 day cruise. Tours did not leave on time. In Orlando, our bus was delayed due to a passenger on a scooter needed to board in an area large enough for only a wheelchair and we were delayed for the incompetence of trying to get a square peg in a round hole! Paying to see shows and having to make reservations for the theater shows was an insult. The debarkation was awful. The ship had to be steamed/fogged due to the norovirus so we had to get off early and stand around for hours so they could be ready for the next cruise. My husband and I became sick that first night home and for eight days with a URI from the recirculated air on the ship full of bacteria and germs. Who knows what the norovirus residual was in the air system. Certainly not enough to keep us healthy. This is a newer ship. So disappointed in NCL. Will think about this awful experience when booking again. Not even a follow up of apology or credit on next cruise. Are we a valued customer? Guess not.

Sick with URI for us after germ filled cruise

Norwegian Escape Cruise Review by Pat M from NJ

4 people found this helpful
Trip Details
  • Sail Date: January 2019
  • Destination: Western Caribbean
  • Cabin Type: Balcony Stateroom
Our cruise left a lot to be desired. We are Platinum members of NCL and this cruise was not great. Our stop to Stirrup Cay was cancelled due to winds. We have heard that it is most often cancelled for this reason. Feeling it was a bogus excuse and nothing offered to appease the guests. Bait and switch??? We were not told about the sicknesses on the ship until we were asking why there were no dishes and utensils available to us and tables were not being cleaned. The staff avoided the truth for two days. Then an announcement by the captain came the next morning about an outbreak of gastrointestinal problems affecting staff and passengers and it halted the ability of serving ourselves when only staff could serve us. This meant getting on line for everything. Plates, silverware, food, water, coffee and waiting for tables to be sanitized by staff. Of course it was for the benefit of the passengers but got old just days into a 14 day cruise. Tours did not leave on time. In Orlando, our bus was delayed due to a passenger on a scooter needed to board in an area large enough for only a wheelchair and we were delayed for the incompetence of trying to get a square peg in a round hole! Paying to see shows and having to make reservations for the theater shows was an insult. The debarkation was awful. The ship had to be steamed/fogged due to the norovirus so we had to get off early and stand around for hours so they could be ready for the next cruise. My husband and I became sick that first night home and for eight days with a URI from the recirculated air on the ship full of bacteria and germs. Who knows what the norovirus residual was in the air system. Certainly not enough to keep us healthy. This is a newer ship. So disappointed in NCL. Will think about this awful experience when booking again. Not even a follow up of apology or credit on next cruise. Are we a valued customer? Guess not.
Pat M from NJ’s Full Rating Summary
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Cabin Review

Balcony Stateroom
Cabin BD 9758
Average. Cabin steward Garry was the best.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins