Went for a week on the Azura. Having now done 13 cruises this has been the worst by a mile. We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our assistance. The ship often stank of sewage, the corridor outside our cabins was often very bad and certain deck areas also stank. The toilets outside shows and bars where often flooded with water and urine. One of our cabins frequently had sewage backing up from the toilet bowl and dripping through the bathroom wall, after 6 days we finally got another cabin we had to spend 2 hours at reception as none of the senior management team would talk to us it was only the intervention of the ships Doctor who was walking past and offered his help by escalating the matter we finally got one replacement cabin, when we arrived at the new cabin the carpet was filthy and the bedding dirty, they did change the bedding. The Buffet food area was grubby, badly scratched tables, buckets catching leaks from the ceiling. The hand gel policy to prevent transmission of bacteria etc is just ignored in the areas. I went to the toilets near the Buffet restaurant all of which had no soap so I walked to the next toilets at the pool again no soap. Only one disabled toilet had soap and none near the eating areas had any soap. The Sunscreen is sold as an attraction but parts of it don't work, being big film viewers we where obviously disappointed, I asked at reception only to be told its been broke for weeks and not going to be fixed soon, it was still in the brochure and no one advises you of this. At 9pm on the last night of the cruise I was offered £200 on board spend which is just an insult as the shops are shutting and I didn't need £200 worth of stuff? P&O offered £200 cheque once I complained when I arrived home which is just an insult for the bad experiance.

Dirty Unhygienic, Faulty Toilets, Stinks of sewage, Avoid

Azura Cruise Review by winchman

3 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Europe
Went for a week on the Azura.

Having now done 13 cruises this has been the worst by a mile.

We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our assistance.

The ship often stank of sewage, the corridor outside our cabins was often very bad and certain deck areas also stank.

The toilets outside shows and bars where often flooded with water and urine.

One of our cabins frequently had sewage backing up from the toilet bowl and dripping through the bathroom wall, after 6 days we finally got another cabin we had to spend 2 hours at reception as none of the senior management team would talk to us it was only the intervention of the ships Doctor who was walking past and offered his help by escalating the matter we finally got one replacement cabin, when we arrived at the new cabin the carpet was filthy and the bedding dirty, they did change the bedding.

The Buffet food area was grubby, badly scratched tables, buckets catching leaks from the ceiling.

The hand gel policy to prevent transmission of bacteria etc is just ignored in the areas.

I went to the toilets near the Buffet restaurant all of which had no soap so I walked to the next toilets at the pool again no soap. Only one disabled toilet had soap and none near the eating areas had any soap.

The Sunscreen is sold as an attraction but parts of it don't work, being big film viewers we where obviously disappointed, I asked at reception only to be told its been broke for weeks and not going to be fixed soon, it was still in the brochure and no one advises you of this.

At 9pm on the last night of the cruise I was offered £200 on board spend which is just an insult as the shops are shutting and I didn't need £200 worth of stuff? P&O offered £200 cheque once I complained when I arrived home which is just an insult for the bad experiance.
winchman’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Onboard Experience
Free Price Drop Alerts
Get Azura price drops
250,000+ people have entered their email

Cabin Review

Cabin
Grubby, well worn toilets just dont work, corridors stink of sewage
  Azura Deck Plans