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We did this same cruise last year and had problems but did it again because my husband liked the ports of call.. This year it was worse - Koningsdam just came off dry dock but there were lots of maintenance issues. Apparently it takes 21 days but management felt that they could get it done in a week. We were not the only ones that experiened problems, many other did too. We did not meet anyone that was pleased with this cruise. Our problems were mainly with staff not being able to handle what issues and not being able to get our OBC. First day on the ship and was told at breakfast that they were out of egg whites. It was downhill from that point. There was no tea - out of order equipment of at beverage stations everyday. The lido staff were unfriendly and impolite. Ports of call were great but HA docked at two industrial ports leaving cruisers at the mercy of belligerent taxi drivers. Getting around was very inconvenient and difficult. Caution about OBC - check OBC before final payment is made and make sure that you read the fine print. HA did not honor the OBC and it was too difficult to get with travel agents or brokers when on the ship..Menus are limited and not practical. Entertainment was good but not well planned - there were repeat performances of artists. In addition, there were lighting and equipment problems throught out the cruise. Lastly one of the best things about HA cruises were their stops at their private island - cancelled on our cruise because of high wave swells.

Southern Caribbean - HA Cruise - VE 7041 Bad to Worse

Koningsdam Cruise Review by SH&GH

Trip Details
We did this same cruise last year and had problems but did it again because my husband liked the ports of call.. This year it was worse - Koningsdam just came off dry dock but there were lots of maintenance issues. Apparently it takes 21 days but management felt that they could get it done in a week. We were not the only ones that experiened problems, many other did too. We did not meet anyone that was pleased with this cruise. Our problems were mainly with staff not being able to handle what issues and not being able to get our OBC. First day on the ship and was told at breakfast that they were out of egg whites. It was downhill from that point. There was no tea - out of order equipment of at beverage stations everyday. The lido staff were unfriendly and impolite. Ports of call were great but HA docked at two industrial ports leaving cruisers at the mercy of belligerent taxi drivers. Getting around was very inconvenient and difficult. Caution about OBC - check OBC before final payment is made and make sure that you read the fine print. HA did not honor the OBC and it was too difficult to get with travel agents or brokers when on the ship..Menus are limited and not practical. Entertainment was good but not well planned - there were repeat performances of artists. In addition, there were lighting and equipment problems throught out the cruise. Lastly one of the best things about HA cruises were their stops at their private island - cancelled on our cruise because of high wave swells.
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Cabin Review

Verandah Stateroom
Cabin VE 7041
Cabin was okay. The TV, phone, refridgerator did not work most of the cruise. The Closet hinge was broken. The room stewart tried his best to get help for these issues.
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