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Chose the Horizon to check out a brand new ship. The ship itself was nice. We were on the Conquest in November 2017. I have to say that the cleanliness and service was much better on the Conquest than the Horizon. Our main complaint was that dishes and glasses left all over Lido deck for long periods of time with no one cleaning them up. Also the main dining room, the waiters did a good job, but had no personality at all. Certainly not used to that, part of the fun of the main dining room is getting to know and conversing with your wait staff. We had YTD and switched to different wait staff, 3 different head waiters . Service was good, not great, but very boring. Overall, a cruise is what you make of it, we had a great time! The specialty restaurant bonsai teppanyaki was outstanding, great food. Roberto, our chef for dinner was great. Besides our complaints about dining staff and cleanliness, I would still give our overall experience 4 stars. I think now that we have cruised on the Horizon, we would definitely prefer to sail on the smaller class ships.

Nice ship, service could have been better

Carnival Horizon Cruise Review by Sweetlou09

3 people found this helpful
Trip Details
Chose the Horizon to check out a brand new ship. The ship itself was nice. We were on the Conquest in November 2017. I have to say that the cleanliness and service was much better on the Conquest than the Horizon. Our main complaint was that dishes and glasses left all over Lido deck for long periods of time with no one cleaning them up. Also the main dining room, the waiters did a good job, but had no personality at all. Certainly not used to that, part of the fun of the main dining room is getting to know and conversing with your wait staff. We had YTD and switched to different wait staff, 3 different head waiters . Service was good, not great, but very boring. Overall, a cruise is what you make of it, we had a great time! The specialty restaurant bonsai teppanyaki was outstanding, great food. Roberto, our chef for dinner was great. Besides our complaints about dining staff and cleanliness, I would still give our overall experience 4 stars. I think now that we have cruised on the Horizon, we would definitely prefer to sail on the smaller class ships.
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