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We unfortunately took a B2B cruise on the Horizon. Look, we are not demanding passengers, but if we could have gotten off the ship on after the first leg and gotten out money for the second leg returned we would have left the ship...and we are at the Platinum Loyalty Level With Carnival. This experience was THAT BAD. The salad bar at the buffet was the worst. Minimal selections, and pre-made salads that were drowned in mayo or oil. Never seen anything like that on any other ship...seriously..it was a joke. The Sky-Cycle was down (AGAIN) for the entire second leg. Witnessed a crew member scolding passengers at the sky-cycle on the first leg. The passenger wasn't doing anything wrong other than asking questions in a polite manner. But this one female crew member just got testy/nasty and childlike with her responses. (This provides a glimpse into Crew member selection standards and behavior expectations.) We watched an officer scold another employee in front of other passengers at the elevators for nothing more than missing to mop a small section of the floor. I am talking a real dressing down that was embarrassing for the crew member and other passengers. (This provides a glimpse into ships officer corp selection, standards, training and leadership ability). The food in the main dining room that was brought to the table was wrong and/or incomplete at least three times (maybe four). (This provides a glimpse into the ships operation management ability). The spa staff was a joke. They could care less if a sale/appointment was made. No greetings of the day when passing through. The staff was actually more engaged in their phones, doing their own nails or makeup, or sitting reading a book. (This provides a glimpse into accountability, training and holding to standards of quality). Next comes the gym. In the evening from 4:30-8:00PM, seems like the entire crew descends on the passenger gym to use the equipment leaving very little for paying passengers to use. There is a small hard-floored area on the port side of the gym with a mirror in front of it. DW and I watch one lady who we discovered was a part-time zumba instructor practicing her routines in the evening. Enter a group of female crew members/dancers and give the lady the stare-down/group of mean girl treatment. (This provides a glimpse into accountability, training, standards of behaviors expected by crew members, ships lack of leadership by officer corp). What the heck!!! The crew has their own gym on board and rehearsal times. A paying passenger should not have to deal with stare down/group intimidation by crew members. Guys Pig and Anchor is a joke. The worst food at lunch. Famous biscuits were another more that lightly buttered hot dog buns. (Again, providing a glimpse into maintaining standards of quality). On the second leg we finally realized that Carnival had made a huge ship...pack more state rooms in it and **DID NOT** add any more commom area passenger flow space. The result is the common floors on the 4th and 5th decks are always overly crowded. In the end, this B2B trip had DW and I in agreement that Carnival has journeyed to the floor of our tolerance for lack of quality. We will **NOT** be returning to another CCL cruise ship. We work to hard for our vacation time and money for this substandard product. We DO NOT recommend this ship.

Worst Cruise We Have Ever Had. - Good Bye Carnival-We Are Done

Carnival Horizon Cruise Review by JKrise

8 people found this helpful
Trip Details
We unfortunately took a B2B cruise on the Horizon. Look, we are not demanding passengers, but if we could have gotten off the ship on after the first leg and gotten out money for the second leg returned we would have left the ship...and we are at the Platinum Loyalty Level With Carnival. This experience was THAT BAD.

The salad bar at the buffet was the worst. Minimal selections, and pre-made salads that were drowned in mayo or oil. Never seen anything like that on any other ship...seriously..it was a joke.

The Sky-Cycle was down (AGAIN) for the entire second leg.

Witnessed a crew member scolding passengers at the sky-cycle on the first leg. The passenger wasn't doing anything wrong other than asking questions in a polite manner. But this one female crew member just got testy/nasty and childlike with her responses.

(This provides a glimpse into Crew member selection standards and behavior expectations.)

We watched an officer scold another employee in front of other passengers at the elevators for nothing more than missing to mop a small section of the floor. I am talking a real dressing down that was embarrassing for the crew member and other passengers.

(This provides a glimpse into ships officer corp selection, standards, training and leadership ability).

The food in the main dining room that was brought to the table was wrong and/or incomplete at least three times (maybe four). (This provides a glimpse into the ships operation management ability).

The spa staff was a joke. They could care less if a sale/appointment was made. No greetings of the day when passing through. The staff was actually more engaged in their phones, doing their own nails or makeup, or sitting reading a book. (This provides a glimpse into accountability, training and holding to standards of quality).

Next comes the gym. In the evening from 4:30-8:00PM, seems like the entire crew descends on the passenger gym to use the equipment leaving very little for paying passengers to use. There is a small hard-floored area on the port side of the gym with a mirror in front of it. DW and I watch one lady who we discovered was a part-time zumba instructor practicing her routines in the evening. Enter a group of female crew members/dancers and give the lady the stare-down/group of mean girl treatment.

(This provides a glimpse into accountability, training, standards of behaviors expected by crew members, ships lack of leadership by officer corp).

What the heck!!!

The crew has their own gym on board and rehearsal times. A paying passenger should not have to deal with stare down/group intimidation by crew members.

Guys Pig and Anchor is a joke. The worst food at lunch. Famous biscuits were another more that lightly buttered hot dog buns. (Again, providing a glimpse into maintaining standards of quality).

On the second leg we finally realized that Carnival had made a huge ship...pack more state rooms in it and **DID NOT** add any more commom area passenger flow space. The result is the common floors on the 4th and 5th decks are always overly crowded.

In the end, this B2B trip had DW and I in agreement that Carnival has journeyed to the floor of our tolerance for lack of quality. We will **NOT** be returning to another CCL cruise ship. We work to hard for our vacation time and money for this substandard product.

We DO NOT recommend this ship.
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