1. Home
  2. Cruise Reviews
  3. Celebrity Infinity
I’ve debated commenting on our cruise on the Infinity. Celebrity presents itself as a premium cruise line, which attracted us. Ultimately, the feeling was one of disappointment and cruisers should know about our experience. I’ve been thinking about what I expected and how Infinity failed to meet my expectations. I – we – expected a “premium” experience. What we didn’t realize is that the premium experience does not extend to non-suite passengers. Most cruise lines have a range of accommodations that cost more and provide more, but the feeling on Infinity was that those of us traveling in steerage (veranda, ocean view and inside staterooms), were the decidedly unequal to suite passengers. As Cruise Critic has pointed out, the so-called Select dining is in a Trellis dining room that became smaller – cramped is more accurate – to create a special dining spaces for suite passengers. Our table was eight inches from the next table, forcing the waiter to squeeze sideways between the tables. The one meal we ate in the Trellis restaurant was undistinguished, neither the veal nor the steak tender, the presentation heavy-handed. Making things worse, even before we finished eating, the sommelier tried to sell us wine/whiskey events the following day and encouraging us to sign up quickly so as not to lose out on the experience. (As it turned out, the best meals we had were outside on the fantail, which they call the Overview Bar, when we enjoyed meals from the cooked-to-order station inside. Chicken, fish, sirloin and ribeye were offered and cooked well. For that matter, two other stations – the poached egg station and the pasta station – provided consistently tasty dishes from limited menus.) The Tuscan Grill, on the other hand, was pretentious and the food again undistinguished. The filet mignon tough; the snapper, though, was tasty. The crab cake was delicious (that assessment from a native of Maryland, where crab cakes are considered high art). Over several years of cruising, I’ve developed a dislike for servers who think of themselves as the star of the dinner. In the Tuscan Grill, when I commented on something the server said, he asked me to let him continue his story. The room was attractive, the atmosphere pleasant, but the pretense and uneven food distracted from the experience. The crew were polite, accommodating and helpful. The live music was enjoyable, Expecting a “premium” experience, we did not consider staying in a suite. What we discovered in our veranda stateroom was worn furniture, linen that was threadbare and pillows that showed the effects of too many heads. On a ship that is otherwise beautiful and well-maintained, this was disappointing. On the Celebrity website, they boast about the changes they plan when they refurbish Infinity in November 2020 – more staterooms (which would reduce the public space?), more exclusive spaces for suite-class passengers and more high-end boutiques. Does that mean two more years of tired furniture and increasingly shabby linens, and even more disappointment for passengers who are looking forward to “luxury?” If so, it might be a good idea to push Infinity down the list of future trips until 2021, when all will be new again, even if there is less space and comfort for regular passengers. Or find another ship.

Disappointing

Celebrity Infinity Cruise Review by Ormond Beach 321

3 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Western Caribbean
  • Cabin Type: Deluxe Ocean View with Balcony 2A
I’ve debated commenting on our cruise on the Infinity. Celebrity presents itself as a premium cruise line, which attracted us. Ultimately, the feeling was one of disappointment and cruisers should know about our experience.

I’ve been thinking about what I expected and how Infinity failed to meet my expectations. I – we – expected a “premium” experience. What we didn’t realize is that the premium experience does not extend to non-suite passengers. Most cruise lines have a range of accommodations that cost more and provide more, but the feeling on Infinity was that those of us traveling in steerage (veranda, ocean view and inside staterooms), were the decidedly unequal to suite passengers.

As Cruise Critic has pointed out, the so-called Select dining is in a Trellis dining room that became smaller – cramped is more accurate – to create a special dining spaces for suite passengers. Our table was eight inches from the next table, forcing the waiter to squeeze sideways between the tables.

The one meal we ate in the Trellis restaurant was undistinguished, neither the veal nor the steak tender, the presentation heavy-handed. Making things worse, even before we finished eating, the sommelier tried to sell us wine/whiskey events the following day and encouraging us to sign up quickly so as not to lose out on the experience.

(As it turned out, the best meals we had were outside on the fantail, which they call the Overview Bar, when we enjoyed meals from the cooked-to-order station inside. Chicken, fish, sirloin and ribeye were offered and cooked well. For that matter, two other stations – the poached egg station and the pasta station – provided consistently tasty dishes from limited menus.)

The Tuscan Grill, on the other hand, was pretentious and the food again undistinguished. The filet mignon tough; the snapper, though, was tasty. The crab cake was delicious (that assessment from a native of Maryland, where crab cakes are considered high art). Over several years of cruising, I’ve developed a dislike for servers who think of themselves as the star of the dinner. In the Tuscan Grill, when I commented on something the server said, he asked me to let him continue his story. The room was attractive, the atmosphere pleasant, but the pretense and uneven food distracted from the experience.

The crew were polite, accommodating and helpful. The live music was enjoyable,

Expecting a “premium” experience, we did not consider staying in a suite. What we discovered in our veranda stateroom was worn furniture, linen that was threadbare and pillows that showed the effects of too many heads. On a ship that is otherwise beautiful and well-maintained, this was disappointing.

On the Celebrity website, they boast about the changes they plan when they refurbish Infinity in November 2020 – more staterooms (which would reduce the public space?), more exclusive spaces for suite-class passengers and more high-end boutiques. Does that mean two more years of tired furniture and increasingly shabby linens, and even more disappointment for passengers who are looking forward to “luxury?” If so, it might be a good idea to push Infinity down the list of future trips until 2021, when all will be new again, even if there is less space and comfort for regular passengers.

Or find another ship.
Ormond Beach 321’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Onboard Experience
Free Price Drop Alerts
Get Celebrity Infinity price drops
250,000+ people have entered their email