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The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ports of call. Less than a week prior to our trip departure we received a notice from Viking advising us of the potential of low river levels and that there might be a risk of having to be bused to a port of call. We decided to make the best of the trip as we were super excited about cruising with Viking and our pre-cruise visit to Prague. After all, a company like Viking that touts luxury, is super pricey and is all about “exploring the world in comfort” wouldn’t disappoint, right? Well – this thought process proved to be naively unrealistic… Prague was fantastic as is the Viking staff. However, the cruise, unfortunately, was a complete disappointment to such an extent that the staff on our last night on the ship acknowledged the less than ideal experience. They advised that Viking Customer Service would be in touch to extend compensation. Over 75% of our sailing itinerary was not met and the “scenic cruising” experience promised never happened. We were relocated on to 3 different longships over the 7 day cruise and on the penultimate day the 5-hour bus ride from Vienna to Budapest, with a rest stop at a very dirty gas station, left us further deflated and with no real time to explore Budapest and with a 3am airport transfer. By the way – Regensburg, 1 of the 2 scheduled ports we did make it to was closed as everything is closed on Sundays in Germany. What we found out during our cruise and subsequently is that Viking had not completed a full Romantic Danube cruise itinerary and had been busing passengers since August from ship to ship (we sailed Nov 16-23 -Thanksgiving week). I would say that not disclosing this information is rather unethical and misleading, not to mention, highly disappointing to customers who saved and worked very hard to afford a trip like this. I contacted Viking customer service as Viking knowingly failed to fulfill and provide the experience and product sold to us. From our perspective, we feel completely misled. They took a calculated risk when they decided to not rebook or cancel this trip having months of these type of itinerary interruptions. To say that the customer service representative (Larry) I spoke with was patronizing and ultimately insulting, is an understatement. He proceeded to offer a percentage off a future cruise with Viking or a $250 cash refund per person for my husband and I - under the circumstances, I found the two options offered to be an intentional insult and brush off considering what we paid Viking for this trip. When I asked to speak with a supervisor, he placed me on hold for quite some time and when he came back on the line he explained that a supervisor would call me back but no sooner than 48-72 hours – it has bee well over 5 days since that call and we have not heard from anyone at Viking. I must say that we are very surprised and disappointed with Viking’s disposition under the circumstances.

7-Day Cruise - 3 Ship Moves, Endless Hours on Buses - Complete Disappointment

Viking Tor Cruise Review by sbrenkus

2 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Europe River
  • Cabin Type: Veranda Superior
The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ports of call.

Less than a week prior to our trip departure we received a notice from Viking advising us of the potential of low river levels and that there might be a risk of having to be bused to a port of call. We decided to make the best of the trip as we were super excited about cruising with Viking and our pre-cruise visit to Prague. After all, a company like Viking that touts luxury, is super pricey and is all about “exploring the world in comfort” wouldn’t disappoint, right? Well – this thought process proved to be naively unrealistic…

Prague was fantastic as is the Viking staff. However, the cruise, unfortunately, was a complete disappointment to such an extent that the staff on our last night on the ship acknowledged the less than ideal experience. They advised that Viking Customer Service would be in touch to extend compensation. Over 75% of our sailing itinerary was not met and the “scenic cruising” experience promised never happened. We were relocated on to 3 different longships over the 7 day cruise and on the penultimate day the 5-hour bus ride from Vienna to Budapest, with a rest stop at a very dirty gas station, left us further deflated and with no real time to explore Budapest and with a 3am airport transfer. By the way – Regensburg, 1 of the 2 scheduled ports we did make it to was closed as everything is closed on Sundays in Germany.

What we found out during our cruise and subsequently is that Viking had not completed a full Romantic Danube cruise itinerary and had been busing passengers since August from ship to ship (we sailed Nov 16-23 -Thanksgiving week). I would say that not disclosing this information is rather unethical and misleading, not to mention, highly disappointing to customers who saved and worked very hard to afford a trip like this.

I contacted Viking customer service as Viking knowingly failed to fulfill and provide the experience and product sold to us. From our perspective, we feel completely misled. They took a calculated risk when they decided to not rebook or cancel this trip having months of these type of itinerary interruptions. To say that the customer service representative (Larry) I spoke with was patronizing and ultimately insulting, is an understatement. He proceeded to offer a percentage off a future cruise with Viking or a $250 cash refund per person for my husband and I - under the circumstances, I found the two options offered to be an intentional insult and brush off considering what we paid Viking for this trip. When I asked to speak with a supervisor, he placed me on hold for quite some time and when he came back on the line he explained that a supervisor would call me back but no sooner than 48-72 hours – it has bee well over 5 days since that call and we have not heard from anyone at Viking. I must say that we are very surprised and disappointed with Viking’s disposition under the circumstances.
Viking Cruises, Community Team has responded
Thank you, sbrenkus, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe in 2018. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for further internal review. Nevertheless we regret your disappointment in our service and we would appreciate the chance to continue the discussion at TellUs@vikingcruises.com. We hope to hear from you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Veranda Superior
Cabin A 335
Spacious and well appointed.
Upper Deck Balcony Cabins, Suite Cabins

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