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We heard that Viking was great for river cruises and had never been on one before. The first evening we didn't get served our supper until 9:45 PM. The food was both cold and overdone (one of our table mates couldn't eat his fish). The lateness of the meal meant we had missed the Bordeaux walk excursion which had started at 9:30 PM. The dining staff, in an effort to cover up for the poor food service, starting pouring too much wine and alcohol. The disappointment was evident through the ship and culminated in a man at the next table yelling at the Hotel Manager about the lateness and poor quality of food. The next morning both the Hotel and Guest Services Managers left the ship (quit??). The service deteriorated from there and the food quality remained poor throughout our cruise except the one evening where we ate at a winery Chateau. We were consistently given lukewarm or cold food including breakfast where even our Eggs Benedict had stone cold eggs. My husband and I resorted to getting some of our meals off the ship in order to have something hot. Although we complained to Viking their response has been lacking at best. We would not recommend them as there are lots of other cruise lines to choose from. Finally we have asked them through 2 phone calls and 2 emails to please stop sending us advertising and this has fallen on deaf ears.

Cold Food, Poor Service

Viking Forseti Cruise Review by valby55

3 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Europe River
  • Cabin Type: French Balcony Superior
We heard that Viking was great for river cruises and had never been on one before. The first evening we didn't get served our supper until 9:45 PM. The food was both cold and overdone (one of our table mates couldn't eat his fish). The lateness of the meal meant we had missed the Bordeaux walk excursion which had started at 9:30 PM. The dining staff, in an effort to cover up for the poor food service, starting pouring too much wine and alcohol. The disappointment was evident through the ship and culminated in a man at the next table yelling at the Hotel Manager about the lateness and poor quality of food.

The next morning both the Hotel and Guest Services Managers left the ship (quit??). The service deteriorated from there and the food quality remained poor throughout our cruise except the one evening where we ate at a winery Chateau. We were consistently given lukewarm or cold food including breakfast where even our Eggs Benedict had stone cold eggs. My husband and I resorted to getting some of our meals off the ship in order to have something hot.

Although we complained to Viking their response has been lacking at best. We would not recommend them as there are lots of other cruise lines to choose from.

Finally we have asked them through 2 phone calls and 2 emails to please stop sending us advertising and this has fallen on deaf ears.
Viking Cruises, Community Team has responded
We appreciate receiving this review of your recent voyage aboard Viking Forseti, valby55. The experience you’ve described regarding the dining and service is unusual and we regret to learn of your disappointment in the missed evening tour as well as the post-cruise communications. While we recognize you’ve been in contact with us recently, it would be our pleasure to chat with you directly about how we could have made this the Viking experienced you’d envisioned. Additionally, we’d be happy to assist you with removal from our mailing list. To reach us, please send us your booking information to TellUs@vikingcruises.com. We hope to hear from you, valby55, and thank you for this opportunity to respond.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
valby55’s Full Rating Summary
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Cabin Review

French Balcony Superior
Cabin C
Our cabin stewart kept our cabin immaculate but it was clear he was being ran off his feet. There was a sense of the ship being understaffed throughout the voyage.
Upper Deck Balcony Cabins, Suite Cabins