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On day 6 of my cruise my cabin was flooded due to a burst water pipe attached to the Dr. Seuss water park. I was not made aware of this situation until I came back to my cabin to find the floor soaked with water and an industrial fan on the floor blowing cold air into the room. I was inconvenienced due to the faulty water pipe burst, I missed a special dinner with the group that I traveled with on the cruise, my fellow guests had to help me move to a new cabin which was above a bar/club, and I didn’t get any rest at all in the noisy cabin. The last three days of my cruise became a nightmare and ruined my entire cruise experience. As a VIFP Platinum member, I feel that Carnival’s guest services did not take my concerns seriously and they certainly did not treat me like a VIFP Platinum member. I traveled on this cruise as a single passenger and paid for double occupancy. Carnival refused to issue me a refund for my cruise or even offer a travel voucher credit on another cruise. I was given a credit of $388 and offered drink vouchers. My cabin was the most impacted in this water damage incident and I was the least compensated in terms of money and overall respect as a passenger. I am thankful that my travel agent was traveling with me and was able to take pictures/videos of this incident and she witnessed the lack of respect shown to me by the Carnival staff.

Cruise experience ruined

Carnival Horizon Cruise Review by Eridam

2 people found this helpful
Trip Details
On day 6 of my cruise my cabin was flooded due to a burst water pipe attached to the Dr. Seuss water park. I was not made aware of this situation until I came back to my cabin to find the floor soaked with water and an industrial fan on the floor blowing cold air into the room. I was inconvenienced due to the faulty water pipe burst, I missed a special dinner with the group that I traveled with on the cruise, my fellow guests had to help me move to a new cabin which was above a bar/club, and I didn’t get any rest at all in the noisy cabin. The last three days of my cruise became a nightmare and ruined my entire cruise experience. As a VIFP Platinum member, I feel that Carnival’s guest services did not take my concerns seriously and they certainly did not treat me like a VIFP Platinum member. I traveled on this cruise as a single passenger and paid for double occupancy. Carnival refused to issue me a refund for my cruise or even offer a travel voucher credit on another cruise. I was given a credit of $388 and offered drink vouchers. My cabin was the most impacted in this water damage incident and I was the least compensated in terms of money and overall respect as a passenger. I am thankful that my travel agent was traveling with me and was able to take pictures/videos of this incident and she witnessed the lack of respect shown to me by the Carnival staff.
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Cabin Review

Interior
Cabin 4I 11278
Horrible...cabin was flooded due to a water pipe burst, mildew...moved to another cabin that was above the Havana Bar and it was noisy,
Deck 11 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins