We wanted to go to Norfolk and it was on the itinerary so chose this cruise over others because of that mainly. It also went to other places we were interested in and so we saved our money and booked it. We traveled to Norfolk but couldn't disembark as it was too rough. Talking with others was interesting as apparently the chances of getting onto Norfolk are about 2/7. We felt totally cheated and believe strongly this port should come with a warning so people can make an informed decision before paying. From the very start we were disappointed in things and by the time the cruise was half over all we wanted to do was go home. Having been on two other cruises with two different companies we had scope to compare our experiences and expectations with. There was no welcome aboard drink or even a welcome aboard except from the cabin stewards who were wonderful. Our cabin, 640, was really noisy and while part of this was vents in the passage that we were told were needing some adjusting (but it wasn't ever done) no-one could explain what caused the loud humming which seemed to come from the outside of the ship. After complaining four times over six days we were finally moved to 643 which was on the other side of the ship and it was blissfully quiet. The entertainment was really poor when it happened at all. Far too little to do on this ship and what there was really had limited appeal. The food in the Lido buffet was boring and the same things over and over again and the one time there were fresh stir fry veges they were gone in a flash. The waste was huge and you would think someone would start to question why this was happening. Excursions were way over priced and one we went on was triple the price Joe Public would pay. We learned to find our own on shore excursions and to be paying what it was actually worth. The price for bottled water was prohibitive as was the alcohol and then there was the 15% extra on top. The shops and casino were empty a huge amount of the time and that wasn't surprising when the cost of shop items was looked at. The staff stood around and looked totally bored which they probably were. There were some pluses though. Disembarkation was smooth and fast. It was a real plus. The Cabin Stewards were totally fabulous and the other crew were great as well.Cabin stewards always spoke to us as if they really cared and they knew our names. They couldn't be faulted. The Room Service was fabulous and the bowl of fruit in the room was really appreciated. When we chose a time for our morning coffee it was delivered on time and by such friendly crew. Absolutely fabulous service. Even with the positive things we would never travel with this company again.

Felt like a cheap and nasty cruise but certainly was not cheap.

Maasdam Cruise Review by nodsmum

4 people found this helpful
Trip Details
We wanted to go to Norfolk and it was on the itinerary so chose this cruise over others because of that mainly. It also went to other places we were interested in and so we saved our money and booked it. We traveled to Norfolk but couldn't disembark as it was too rough. Talking with others was interesting as apparently the chances of getting onto Norfolk are about 2/7. We felt totally cheated and believe strongly this port should come with a warning so people can make an informed decision before paying.

From the very start we were disappointed in things and by the time the cruise was half over all we wanted to do was go home.

Having been on two other cruises with two different companies we had scope to compare our experiences and expectations with.

There was no welcome aboard drink or even a welcome aboard except from the cabin stewards who were wonderful. Our cabin, 640, was really noisy and while part of this was vents in the passage that we were told were needing some adjusting (but it wasn't ever done) no-one could explain what caused the loud humming which seemed to come from the outside of the ship. After complaining four times over six days we were finally moved to 643 which was on the other side of the ship and it was blissfully quiet.

The entertainment was really poor when it happened at all. Far too little to do on this ship and what there was really had limited appeal.

The food in the Lido buffet was boring and the same things over and over again and the one time there were fresh stir fry veges they were gone in a flash. The waste was huge and you would think someone would start to question why this was happening.

Excursions were way over priced and one we went on was triple the price Joe Public would pay. We learned to find our own on shore excursions and to be paying what it was actually worth.

The price for bottled water was prohibitive as was the alcohol and then there was the 15% extra on top. The shops and casino were empty a huge amount of the time and that wasn't surprising when the cost of shop items was looked at. The staff stood around and looked totally bored which they probably were.

There were some pluses though.

Disembarkation was smooth and fast. It was a real plus.

The Cabin Stewards were totally fabulous and the other crew were great as well.Cabin stewards always spoke to us as if they really cared and they knew our names. They couldn't be faulted.

The Room Service was fabulous and the bowl of fruit in the room was really appreciated. When we chose a time for our morning coffee it was delivered on time and by such friendly crew. Absolutely fabulous service.

Even with the positive things we would never travel with this company again.
nodsmum’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Maasdam price drops
250,000+ people have entered their email

Cabin Review

Large Ocean-View Stateroom
Cabin DA 640
Our cabin,640, was noisy and we were finally moved to 643 which was blissfully quiet. Plenty of room, great shower although stepping over a high bath when you are a short person made it a challenge--plenty of safety rails though. Loved the bowl of fruit and the free room service was absolutely perfect.
Main Deck Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews