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Embarkation went smooth and as expected. Disembarkation was terrible, We paid for transfers to our Hotel and there were NO NCL employees outside of the terminal to assist us. The Brat Pack was stupid and profane and After Midnight left me snoozing in my seat. Service was terrible. We waited 3 days without a bar of soap in our bathroom. This is our second time in the Haven and this cruise lacked priority boarding after excursions. I felt like it was a waste of money. The elevators on the ship were filthy, with food on the floor on more than one occasion. I'm not sure if it was the ship or the crew but I don't feel that the ship was taken care of which is disappointing after the amount of money we spend to have a luxury cruise. We'll be trying the MSC Yacht Club. I'm not sure if I will go on another NCL cruise Haven or not.

Terrible food, terrible service

Norwegian Escape Cruise Review by HavenAddict

1 person found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Caribbean
  • Cabin Type: The Haven Aft-facing Penthouse with Balcony
Embarkation went smooth and as expected. Disembarkation was terrible, We paid for transfers to our Hotel and there were NO NCL employees outside of the terminal to assist us. The Brat Pack was stupid and profane and After Midnight left me snoozing in my seat. Service was terrible. We waited 3 days without a bar of soap in our bathroom. This is our second time in the Haven and this cruise lacked priority boarding after excursions. I felt like it was a waste of money. The elevators on the ship were filthy, with food on the floor on more than one occasion. I'm not sure if it was the ship or the crew but I don't feel that the ship was taken care of which is disappointing after the amount of money we spend to have a luxury cruise. We'll be trying the MSC Yacht Club. I'm not sure if I will go on another NCL cruise Haven or not.
HavenAddict’s Full Rating Summary
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Cabin Review

The Haven Aft-facing Penthouse with Balcony
Cabin H6 14900
Our cabin was beautiful, however the service was terrible. We didn't know the name of our butler for 2 days and our cabin steward left our bathrooms without soap for 3 days.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins