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So we have been on Infinity before on a trip to Alaska and I do like the ship for its size but it is showing wear and tear. And I overheard alot of people complaining about some conditions, worn wood handrails, carpeting, paint and such... but seriously that really does not bother me for the price we paid for the cruise. Yes the new ships are way more updated but then lower your expectations if you want to sail on the Infinity or this itinerary. My biggest issue is the disparity in the bar service. For example, we had a drink at the Cellar Masters bar and the servers were incredibly attentive...asked what our preferences were for a wine choice and even made a better selection for us to try. We did have the Premium Beverage Package so we could choose the higher $ wines and cocktails. Now lets talk about the Martini Bar....the servers never once looked anyone in the eye. We quickly learned that you had to lean over the ice top bar and wave your room card to get their attention. This was not just us...many people complained. Same for several of the pool bars. I stood near several people who were there before me and completely ignored. Many asked for a particular drink only to be told we cant make that. Never experienced something like this on a Celebrity cruise before. So you had to learn where to go for a drink. For Dining we ate in Qsine and Blu...both fantastic food and the service was wonderful. The servers were exceptional. What was a little disconcerning was the price of the specialty dining. Qsine was $55.00 per person, Tuscan Grille was $65.00 per person, there was a special 'crab shack' lunch one day and that was $45.00 per person. Now being from New York City, I am accustomed to these prices but I do feel they are a little excessive for a cruise of this type. We did get an onboard credit so it covered Qsine. The entertainment was good..comedian one night, a broadway medley another. We did not get off at Key West since we have been there before. Did go to Atlantis which was nice but quite expensive for 5 hours. Its basically a very big waterpark..so the kids will love it. All in all it was a fine cruise, but I have been on many Celebrity cruises before and do not remember being nickled and dimed as much as I was on this cruise. I do recommend upgrading to the Premium Beverage Package and if you get a onboard credit..use it for the specialty restaurants....not the shore excursions.

Infinity showing wear but still a good ship

Celebrity Infinity Cruise Review by JediGeorge

2 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Bahamas
  • Cabin Type: Aqua Class
So we have been on Infinity before on a trip to Alaska and I do like the ship for its size but it is showing wear and tear. And I overheard alot of people complaining about some conditions, worn wood handrails, carpeting, paint and such... but seriously that really does not bother me for the price we paid for the cruise. Yes the new ships are way more updated but then lower your expectations if you want to sail on the Infinity or this itinerary.

My biggest issue is the disparity in the bar service. For example, we had a drink at the Cellar Masters bar and the servers were incredibly attentive...asked what our preferences were for a wine choice and even made a better selection for us to try. We did have the Premium Beverage Package so we could choose the higher $ wines and cocktails. Now lets talk about the Martini Bar....the servers never once looked anyone in the eye. We quickly learned that you had to lean over the ice top bar and wave your room card to get their attention. This was not just us...many people complained. Same for several of the pool bars. I stood near several people who were there before me and completely ignored. Many asked for a particular drink only to be told we cant make that. Never experienced something like this on a Celebrity cruise before. So you had to learn where to go for a drink.

For Dining we ate in Qsine and Blu...both fantastic food and the service was wonderful.

The servers were exceptional. What was a little disconcerning was the price of the specialty dining. Qsine was $55.00 per person, Tuscan Grille was $65.00 per person, there was a special 'crab shack' lunch one day and that was $45.00 per person. Now being from New York City, I am accustomed to these prices but I do feel they are a little excessive for a cruise of this type. We did get an onboard credit so it covered Qsine.

The entertainment was good..comedian one night, a broadway medley another.

We did not get off at Key West since we have been there before. Did go to Atlantis which was nice but quite expensive for 5 hours. Its basically a very big waterpark..so the kids will love it.

All in all it was a fine cruise, but I have been on many Celebrity cruises before and do not remember being nickled and dimed as much as I was on this cruise. I do recommend upgrading to the Premium Beverage Package and if you get a onboard credit..use it for the specialty restaurants....not the shore excursions.
JediGeorge’s Full Rating Summary
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Cabin Review

Aqua Class
Cabin A1 1115
Cabin was very standard Celebrity style for a ship of this type. I think that the only real thing that made it an 'Aqua Class' cabin was the small floral diffuser above the desk. LOL
We did get some small snacks at night before dinner but they were quite strange. One night was three raw scallops in some sort of glaze, an unidentifiable pink marshmallow rectangle thing (didnt try that) and two chips. The next night was a small scoop of curry chicken, some black and green olives and again the same three chips. Oh and 3 green apples which stayed there the whole cruise, then one night 1 apple was mysteriously replace with a green pear.
The cabin was not overly expensive so my expectations were not high.
What did bother me was the cabin steward. We asked for 2 additional towels each night and only received them one night. Our water was never replenished even after I wrote him a note requesting such. The Evian water is $5.50 a bottle and is not included in the Premium Drink Package which is why they also give you 2 bottle of some unknown brand water in the cabin.
Also be aware there are no irons available, so if you need something pressed you need to send it out and its not cheep.
Deck 11 Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews

  • Atlantis Resort
    The company running the shore excursion was very disorganized. You arrive at Atlantis around 8:45 am. The pools do not open until 9am and the water slides do not open until 10am. So be aware of this if you have kids. There were no drinks or food in the pool/beach areas until 11am. You could get something in the main (Royal) hotel but thats sit down and you may not want to do this in a bathing suite. The grounds are nice...its fun to go on some of the slides but thats really about it. It was very expensive $160.00 pp thru Celebrity. Its a cashless system but bring cash if you want to take a taxi back early..they dont take credit cards.
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