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The name of the game here is from embarkation to disembarkation "SELL SELL SELL". Penny pinching and extremely bad value for money. Travelled Aqua Class - very poor experience - services advised in this class did not happen! AMENITIES: Robe - don't other cabins have robes? Wine Classes - never happened! Hair Dryer - Don't other cabins have Hair driers? STATEROOM FEATURES: Interactive Samsung Flat Screed TV - never worked - most days nothing! Dual Voltage - what does the other staterooms have for power? SERVICES: Priority Check In - Never happened! Kir Royal on arrival - Paper cup of water with orange slices in dispenser - more penny pinching!! AQUA CLASS - List a whole lot of crap - just window dressing. Not worth the extra $ Food in Ocean View cafe (third rate) Very difficult to produce good food from second class produce. Fruit selection in Asia, Honey Dew Melon, Cantaloupe, cut up apples and cut up oranges - extremely poor fruit. What happened to tropical asian fruits - happened once only on 14 days. Very very poor. Food basically slop! Dined in Blu - did not see a shrimp for 10 days - very poor menu. Hardly ever chicken on menu and really only thin steaks. Had a very bad experience then dined in Metropolitan - very average food. Guest Services - a contradiction in terms - On this ship the guest is always wrong. The crew wants to turn every mistake back on the passenger! On embarkation bag lost until 8.30pm - Then abuse from arrogant security staff member. LGBTQI - Conducted in Martini Bar at 7.45pm each evening. Once advertised in daily news then put on notice board. The bar was full of a very mixed group of over ladies and hardly ever with gay guests. Crew not interested - Never happened on any other ship I have been on. The ship is to be dry-docked soon - maybe some of the staff should be dry-docked or given a lesson on how to be polite and helpful towards the guests who are responsible for their wages. Opted out from daily automatic tipping - with 18% service, why the tips. Following opting out of the automatic tips received an envelope in stateroom from Cabin Steward suggesting how much tip to leave him! Unheard of but follows the arrogance of the very unpleased crew. No smiles from anyone! Most issues reported without any explanation and definitely no compensation!! Air condition in cabin was fixed following 3 attempts - very poor! Told by Guest Service complaints had been sent to Head Office. On contacting Head Office no report received! All no service and no smiles. What a disaster Never again on Celebrity - ship a tub - hope the dry dock can perform miracles!!!

WORST CRUISE EVER

Celebrity Millennium Cruise Review by jh361948

10 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Asia
  • Cabin Type: Aqua Class
The name of the game here is from embarkation to disembarkation "SELL SELL SELL". Penny pinching and extremely bad value for money.

Travelled Aqua Class - very poor experience - services advised in this class did not happen!

AMENITIES:

Robe - don't other cabins have robes?

Wine Classes - never happened!

Hair Dryer - Don't other cabins have Hair driers?

STATEROOM FEATURES:

Interactive Samsung Flat Screed TV - never worked - most days nothing!

Dual Voltage - what does the other staterooms have for power?

SERVICES:

Priority Check In - Never happened!

Kir Royal on arrival - Paper cup of water with orange slices in dispenser - more penny pinching!!

AQUA CLASS - List a whole lot of crap - just window dressing. Not worth the extra $

Food in Ocean View cafe (third rate) Very difficult to produce good food from second class produce. Fruit selection in Asia, Honey Dew Melon, Cantaloupe, cut up apples and cut up oranges - extremely poor fruit. What happened to tropical asian fruits - happened once only on 14 days. Very very poor. Food basically slop!

Dined in Blu - did not see a shrimp for 10 days - very poor menu. Hardly ever chicken on menu and really only thin steaks. Had a very bad experience then dined in Metropolitan - very average food.

Guest Services - a contradiction in terms - On this ship the guest is always wrong. The crew wants to turn every mistake back on the passenger!

On embarkation bag lost until 8.30pm - Then abuse from arrogant security staff member.

LGBTQI - Conducted in Martini Bar at 7.45pm each evening. Once advertised in daily news then put on notice board. The bar was full of a very mixed group of over ladies and hardly ever with gay guests. Crew not interested - Never happened on any other ship I have been on.

The ship is to be dry-docked soon - maybe some of the staff should be dry-docked or given a lesson on how to be polite and helpful towards the guests who are responsible for their wages.

Opted out from daily automatic tipping - with 18% service, why the tips. Following opting out of the automatic tips received an envelope in stateroom from Cabin Steward suggesting how much tip to leave him! Unheard of but follows the arrogance of the very unpleased crew. No smiles from anyone!

Most issues reported without any explanation and definitely no compensation!!

Air condition in cabin was fixed following 3 attempts - very poor!

Told by Guest Service complaints had been sent to Head Office. On contacting Head Office no report received!

All no service and no smiles.

What a disaster

Never again on Celebrity - ship a tub - hope the dry dock can perform miracles!!!
jh361948’s Full Rating Summary
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Cabin Review

Aqua Class
Cabin A1 1104
Needs total refurbishment!!!
Deck 11 Inside Cabins, Balcony Cabins