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Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. Some if hardly considered food. Missed a port because of “high seas” their solution is waste another day on the boat. The boat itself is as boring as it gets. No real casino. They have a few games but they are all computer and no dealers. You have to pay $12 for any movies even old ones. The spa services are a total waste. We got massages and they were over 200 bucks. We would have paid them 100 to not touch us. All they do is pour oil over you then sit there and talk and try and sell you spa products. Complete waste of time. Currently am writing to our insurance to seek refund and would not recommend this cruise line to anyone.

Worst cruise ever

Azamara Journey Cruise Review by ct5180

5 people found this helpful
Trip Details
  • Sail Date: December 2018
  • Destination: Cuba
  • Cabin Type: Club Oceanview Stateroom (porthole windows)
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. Some if hardly considered food. Missed a port because of “high seas” their solution is waste another day on the boat. The boat itself is as boring as it gets. No real casino. They have a few games but they are all computer and no dealers. You have to pay $12 for any movies even old ones. The spa services are a total waste. We got massages and they were over 200 bucks. We would have paid them 100 to not touch us. All they do is pour oil over you then sit there and talk and try and sell you spa products. Complete waste of time. Currently am writing to our insurance to seek refund and would not recommend this cruise line to anyone.
BBMacLaird, CBO - Azamara Club Cruises has responded
I am so sorry you were so unhappy with your cruise with us. From our ratings your opinions stated are what I'd call outliers...far far from the 4-and 5-star reviews we typically receive post-cruise. I do hope you communicated your dissatisfaction with our Hotel Director during your cruise? I know she would have gone out of her way to rectify your complaints. But all this is now water under the bridge. Please accept our apologies.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
ct5180’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Club Oceanview Stateroom (porthole windows)
Cabin 07 4016
I don’t think I need to say anymore about what a disappointment and how terrible this experience is
Deck 3 Outside Cabins