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I am a solo traveler who chose this cruise strictly because of the itinerary, a Cuba-intensive one. My previous cruising experiences have all been with Regent, Crystal, and Silversea. I did not expect the same level of service and amenities I have experienced with Crystal and Silversea, but I did not expect to be met with a stateroom (8025) that was frankly filthy and in need of deep cleaning as well as superficial cleaning. Photos posted show embedded dirt on telephone, remote, Bible, and binoculars. Also photographed are shower walls, melted ice from previous passenger, and 1 of 2 rags I used to wipe up grime before finally complaining. A caution about the stateroom design/construction: the verandah dividers are not opaque, and neighbors on either side can see into your stateroom, at least as far as the area with sofa and desk. To assure privacy, you need to close the drapes or turn off the lights. The AzAmazing Evening was very well done, excellent show in Havana (Lizt Alfonso), well organized transport of 700 passengers to and from show. The day in Labadee was also a pleasant surprise. I spent $175 for a Hilltop bungalow (bungalow #1), and it was money well spent, wonderful way to end a voyage. Bungalows have private beach, private barbecue, and private bar, also a personal butler who provides cooler of snacks and drinks. Floating beach mat also provided. Meals aboard ship were hit and miss. Too many buffets; even in main dining room, there was always a buffet at breakfast and several times at dinner. Ala carte service was available in the main dining room, but the buffet was "encouraged". Food at Prime C (dined there twice) was very good. Food at Aqualina (dined there twice) was worse than main dining room, but I had already paid for a 4-meal package. One meal was so salty it was inedible and had to be sent back to kitchen (by more passengers than myself). I did not have an extra hour to wait for a different entree to be prepared. Bar experience minimal but not impressive. I rarely drink wine or alcohol, but I do know how to make a decent mojito, and since we were traveling around Cuba, I thought I could get one on the ship, but neither the bartender at the pool deck nor at the private bar on Labadee knew how to make one without coaching. They used Rose's lime juice and/or a packaged mojito mix (rather than fresh limes and sugar), and Cuban rum was only available once that I saw, as a bar special for an extra $5. (I did not pay for a drink package.) I couldn't drink either drink. But I had a couple of great, authentic mojitos in Havana at local restaurants. Internet "service" was a joke, even though it cost $20/day. If connection was made, the speed was so slow that graphics in online newspapers, e.g., would not download and a photo could not be sent via email. Would I go again? To Havana, definitely; I loved Cuba and love the Cuban people, but I will fly or take a different cruise line.

Not what I expected from Azamara

Azamara Journey Cruise Review by MarilynA

10 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Cuba
  • Cabin Type: Club Deluxe Veranda Stateroom
I am a solo traveler who chose this cruise strictly because of the itinerary, a Cuba-intensive one. My previous cruising experiences have all been with Regent, Crystal, and Silversea. I did not expect the same level of service and amenities I have experienced with Crystal and Silversea, but I did not expect to be met with a stateroom (8025) that was frankly filthy and in need of deep cleaning as well as superficial cleaning. Photos posted show embedded dirt on telephone, remote, Bible, and binoculars. Also photographed are shower walls, melted ice from previous passenger, and 1 of 2 rags I used to wipe up grime before finally complaining.

A caution about the stateroom design/construction: the verandah dividers are not opaque, and neighbors on either side can see into your stateroom, at least as far as the area with sofa and desk. To assure privacy, you need to close the drapes or turn off the lights.

The AzAmazing Evening was very well done, excellent show in Havana (Lizt Alfonso), well organized transport of 700 passengers to and from show.

The day in Labadee was also a pleasant surprise. I spent $175 for a Hilltop bungalow (bungalow #1), and it was money well spent, wonderful way to end a voyage. Bungalows have private beach, private barbecue, and private bar, also a personal butler who provides cooler of snacks and drinks. Floating beach mat also provided.

Meals aboard ship were hit and miss. Too many buffets; even in main dining room, there was always a buffet at breakfast and several times at dinner. Ala carte service was available in the main dining room, but the buffet was "encouraged". Food at Prime C (dined there twice) was very good. Food at Aqualina (dined there twice) was worse than main dining room, but I had already paid for a 4-meal package. One meal was so salty it was inedible and had to be sent back to kitchen (by more passengers than myself). I did not have an extra hour to wait for a different entree to be prepared.

Bar experience minimal but not impressive. I rarely drink wine or alcohol, but I do know how to make a decent mojito, and since we were traveling around Cuba, I thought I could get one on the ship, but neither the bartender at the pool deck nor at the private bar on Labadee knew how to make one without coaching. They used Rose's lime juice and/or a packaged mojito mix (rather than fresh limes and sugar), and Cuban rum was only available once that I saw, as a bar special for an extra $5. (I did not pay for a drink package.) I couldn't drink either drink. But I had a couple of great, authentic mojitos in Havana at local restaurants.

Internet "service" was a joke, even though it cost $20/day. If connection was made, the speed was so slow that graphics in online newspapers, e.g., would not download and a photo could not be sent via email.

Would I go again? To Havana, definitely; I loved Cuba and love the Cuban people, but I will fly or take a different cruise line.
MarilynA’s Full Rating Summary
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Cabin Review

Club Deluxe Veranda Stateroom
Cabin VX 8025
See full review above and photos attached. Cleanliness was definitely a big issue.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins