We chose this cruise due to the itinerary and the supposed reputation of Holland America being a classy cruise line. It was to be a continuation of a seven night cruise that we took on the Paul Gauguin. We were looking forward to the stops at Rarotonga, Cook Islands - Alofi, Niue - Vava u, Tonga - Savusavu, Vanua Levi, Fiji - Suva, Viti Levu, Fiji - Dravuni, Fiji - Nuku alofa, Tonga. To set the stage for the tender rides to shore we need to say that prior to our cruise a woman was killed while getting on the tender at a stop. Of course like the military Holland America made a decision to screw all of it's passengers due to the actions of one unfortunate soul. They cancelled the first two stops stating the sea state was to high to go a shore. They must not have realized there were many passengers that had a great deal of experience with boating and knew that the sea state was not as bad as they were saying. Real big disappointment to all aboard. All of the remaining stops we did go ashore. Shore excursions were totally overpriced. We went ashore an picked up tours at far cheaper prices than Holland America offered. For a cruise line that is supposed to be classy Holland America made it far from that. Everytime you turned around they were trying to up sale you. From the over price bottled water and canned sodas in the state rooms, to the over priced additional restaurants, to the drastically overpriced cocktails and wine. Add to this the upscale jewelry stores which I very seldom saw passengers present. The casino that was almost as empty as the jewelry stores. Really do they really need to send out daily sales brochures trying to temp you with the 20% off sale which they raised the price on items 20% prior to the sale. It seems they could have used this space for more over priced restaurants or even heaven forbid a better stocked sundry store. Now let us talk about a dead ship. Even though we are 59 and 62 we seemed to have more life than the typical passenger that appeared to be above the age of 70 and no young 70s for sure. You would think that there would be South Pacific Island music playing all over the ship. You know to set the mood. But, no, Holland America plays elevator music when they play it at all. You would get more exciting music in a mortuary or morgue. Who knows maybe that is what the old folks really want. The musical entertainers actually play Tie a Yellow Ribbon Round the Old Oak tree, Really? The ship seemed to be in less than stealer condition. There was rust everywhere. The cover over the midship pool broke during the cruise and it didn't seem like the crew had the capability to fix it. The covers on the lifeboats seemed faded and strained. In fact on a couple of them they seemed to be torn or caved in. The tenders were filthy and unkempt. To think that the elderly passengers could have to use these boats in an emergency was disappointing and scary. The average crew member did a good job. Even when they were forced to sell things which they looked embarrassed and not comfortable doing. Our cabin steward was great. The dining room staff was great. Can't really say anything bad about the basic crew member on the Maasdam. The front desk personnel did a great job. There was a strange noise that kept happening in our first stateroom. We complained and they moved us to a new stateroom very quickly. Our stateroom was very clean and comfortable. We purchased the laundry service for the entire cruise. We felt it was a good value and the staff did a great job. The internet service was slow and expensive for what you received. We realize the signal has to travel many thousands of mile but really that slow? The food on the ship was good. However, no better than any other cruise ship we had been on. Holland America really needs to step it up to live up to a reputation that seems like it had gotten many years ago. Stop selling and make it a classy ship again or close the line down and save not only themselves but the passengers from a poor experience. Many folks that we had spoke to that had cruised Holland America in the passed said that this would be their last cruise on the line.

Once and done with Holland America

Maasdam Cruise Review by eagleshighltd

10 people found this helpful
Trip Details
We chose this cruise due to the itinerary and the supposed reputation of Holland America being a classy cruise line. It was to be a continuation of a seven night cruise that we took on the Paul Gauguin. We were looking forward to the stops at Rarotonga, Cook Islands - Alofi, Niue - Vava u, Tonga - Savusavu, Vanua Levi, Fiji - Suva, Viti Levu, Fiji - Dravuni, Fiji - Nuku alofa, Tonga.

To set the stage for the tender rides to shore we need to say that prior to our cruise a woman was killed while getting on the tender at a stop. Of course like the military Holland America made a decision to screw all of it's passengers due to the actions of one unfortunate soul. They cancelled the first two stops stating the sea state was to high to go a shore. They must not have realized there were many passengers that had a great deal of experience with boating and knew that the sea state was not as bad as they were saying. Real big disappointment to all aboard. All of the remaining stops we did go ashore. Shore excursions were totally overpriced. We went ashore an picked up tours at far cheaper prices than Holland America offered.

For a cruise line that is supposed to be classy Holland America made it far from that. Everytime you turned around they were trying to up sale you. From the over price bottled water and canned sodas in the state rooms, to the over priced additional restaurants, to the drastically overpriced cocktails and wine. Add to this the upscale jewelry stores which I very seldom saw passengers present. The casino that was almost as empty as the jewelry stores. Really do they really need to send out daily sales brochures trying to temp you with the 20% off sale which they raised the price on items 20% prior to the sale. It seems they could have used this space for more over priced restaurants or even heaven forbid a better stocked sundry store.

Now let us talk about a dead ship. Even though we are 59 and 62 we seemed to have more life than the typical passenger that appeared to be above the age of 70 and no young 70s for sure. You would think that there would be South Pacific Island music playing all over the ship. You know to set the mood. But, no, Holland America plays elevator music when they play it at all. You would get more exciting music in a mortuary or morgue. Who knows maybe that is what the old folks really want. The musical entertainers actually play Tie a Yellow Ribbon Round the Old Oak tree, Really?

The ship seemed to be in less than stealer condition. There was rust everywhere. The cover over the midship pool broke during the cruise and it didn't seem like the crew had the capability to fix it. The covers on the lifeboats seemed faded and strained. In fact on a couple of them they seemed to be torn or caved in. The tenders were filthy and unkempt. To think that the elderly passengers could have to use these boats in an emergency was disappointing and scary.

The average crew member did a good job. Even when they were forced to sell things which they looked embarrassed and not comfortable doing. Our cabin steward was great. The dining room staff was great. Can't really say anything bad about the basic crew member on the Maasdam.

The front desk personnel did a great job. There was a strange noise that kept happening in our first stateroom. We complained and they moved us to a new stateroom very quickly. Our stateroom was very clean and comfortable.

We purchased the laundry service for the entire cruise. We felt it was a good value and the staff did a great job.

The internet service was slow and expensive for what you received. We realize the signal has to travel many thousands of mile but really that slow?

The food on the ship was good. However, no better than any other cruise ship we had been on.

Holland America really needs to step it up to live up to a reputation that seems like it had gotten many years ago. Stop selling and make it a classy ship again or close the line down and save not only themselves but the passengers from a poor experience. Many folks that we had spoke to that had cruised Holland America in the passed said that this would be their last cruise on the line.
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Cabin Review

Large Ocean-View Stateroom
Cabin D 738
Cabin was clean and comfortable. Our cabin steward Jeni did a great job.
Lower Promenade Deck Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews