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Me and my husband plus a group of couples of 11 did the 12-Nights Israel and Mediterranean Cruise aboard Celebrity Constellation from October 30 to November 11, 2018. We are all seasoned cruisers having been cruised for 12 or more times aboard Royal Caribbean, Norwegian and Carnival. It’s our first time to cruise with Celebrity. Here are our overall positive and negative comments. Positive Comments: Excellent Wait Staff on the Main Dining on Deck 4 where we had our group nightly dinner. Also most of the morning staff assigned at Oceanview Café on Deck 10 are commendable for their friendliness and quick in responding to our requests. The Hospitality Staff assigned on our decks (Deck 3, 7 and 8) are also friendly and are conscientious workers. One of them managed to memorize our names on the second day of the cruise. The Ultra Violet Party House Band that played at Reflections Lounge (Deck 11) and Rendezvous Lounge (Deck 4) provided excellent music especially catering to those who love disco/ballroom dancing. DJ Carlos is also commendable. Silent Disco was awesome. Negative Comments: I wonder why the staff at Guest Relations (Deck 3) provided different answers to the same question or issue at hand. I don’t normally give up if I wasn’t happy with the answer I received for the question or issue at hand. I noticed that you need to talk to the staff with higher position. For example, in the early morning of November 9 (at sea), I requested for new tags for earlier disembarkation be issued to my group. The first staff I approached at the Guest Relations advised me that she will consult with the team and will contact or leave a message to my stateroom. After a couple of hours, I went back to the Guest Relations desk for an update and this time a different staff but has a position by looking at her uniform. The staff asked me if I was issued the new tags and I said no. Right there and then she printed all the tags for all members of my group. What happens if I didn’t do a follow-up on the matter? Will I be falling in line together with the rest who have issues to be addressed at the last minute? Celebrity has poor security training. One gentleman from my group had a sort of harassment by one of their security staff on Deck 5 (Emporium). This gentleman just paid for his purchases when the security staff approached him suddenly (and rudely) and asked for his Sail Pass. Why would this security staff ask for his Sail Pass upfront? Guests are all scrutinized upon check-in and hence given a valid Sail Pass. When confronted, the security staff went away abruptly without apologizing or gave a reason for his action. We gathered that someone’s husband was missing and my friend was mistakenly identified. More than 24 hours had passed but no apology was issued and so I went to Guest Relations to ask for an update. After a few minutes, another security staff met us only to say that he’s waiting for the perfect time to issue an apology. That was bull. If that was the case, the apology should have been done on that same time and day. Celebrity hires inept staff. One lady in my group had contacted Celebrity a few months before sailing to arrange for distilled water for her CPAP machine. After checking-in, my lady friend went to her stateroom and called Guest Relations for her distilled water. A staff came with an empty water bottle. To cut the long story short, the “distilled water” was delivered to Stateroom 3029 and was used that night. My friend felt something unusual when she used her CPAP and complained to the Guest Relations. Well, what was delivered was distilled water used for batteries! Whoever arranged to fulfill the request was inept. Celebrity should be held responsible if something serious happened to my friend during the cruise. We requested for a special breakfast to be served on the last sea day since we’re aware that there’s a kitchen staff who can cook this breakfast menu. This was set for November 9 at 8:30 am in the main dining room with the maître-d. A couple days before November 9, I requested the maître-d to move the breakfast from 8:30 am to 8:45 am so we can attend the mass officiated daily by the Cruise Chaplain. The maître-d outrightly said NO since 8:45 am is almost closing time for breakfast. Come breakfast on November 9, half of my group were at the dining room at 8:30 am sharp. It was okay even though we didn’t have the same tables that we used nightly. However, to wait for the breakfast to be served way past 9:00 am (about 9:20 am) was unacceptable. It was ridiculous to think that my request to move our breakfast 15 minutes later was not granted! Furthermore, we waited for the service only to find out the rice was uncooked and the “tapa” we requested looked like “beef stroganoff”, the same of which was served at Oceanview Café on Deck 10. Worse, no one approached our tables to offer coffee, juices nor water. It looks like the staff was busy for lunch that day. One last thing re entertainment. The lady that performs with Good Vibes at Rendezvous (Deck 4) didn't look like she's an entertainer with the way she dresses. Lastly, we arrived at 12 noon on embarkation on October 30 at Civitavecchia terminal. However, embarkation was delayed to past 5:00 pm due to weather conditions the previous day. The guests who arrived at that time were offered a bottle of water and a small pack of cookies. Since Celebrity is a big cruise line and their cruises are a bit pricey, the guests should be offered at least decent sandwiches for waiting for more than 4 hours. Since it’s our first time with Celebrity, we will have second thoughts if we will book our future cruises with this cruise line. First impression lasts!

First Impression Lasts with Celebrity Constellation

Celebrity Constellation Cruise Review by arafol

2 people found this helpful
Trip Details
Me and my husband plus a group of couples of 11 did the 12-Nights Israel and Mediterranean Cruise aboard Celebrity Constellation from October 30 to November 11, 2018.

We are all seasoned cruisers having been cruised for 12 or more times aboard Royal Caribbean, Norwegian and Carnival. It’s our first time to cruise with Celebrity. Here are our overall positive and negative comments.

Positive Comments: Excellent Wait Staff on the Main Dining on Deck 4 where we had our group nightly dinner. Also most of the morning staff assigned at Oceanview Café on Deck 10 are commendable for their friendliness and quick in responding to our requests.

The Hospitality Staff assigned on our decks (Deck 3, 7 and 8) are also friendly and are conscientious workers. One of them managed to memorize our names on the second day of the cruise.

The Ultra Violet Party House Band that played at Reflections Lounge (Deck 11) and Rendezvous Lounge (Deck 4) provided excellent music especially catering to those who love disco/ballroom dancing. DJ Carlos is also commendable. Silent Disco was awesome.

Negative Comments:

I wonder why the staff at Guest Relations (Deck 3) provided different answers to the same question or issue at hand. I don’t normally give up if I wasn’t happy with the answer I received for the question or issue at hand. I noticed that you need to talk to the staff with higher position. For example, in the early morning of November 9 (at sea), I requested for new tags for earlier disembarkation be issued to my group. The first staff I approached at the Guest Relations advised me that she will consult with the team and will contact or leave a message to my stateroom. After a couple of hours, I went back to the Guest Relations desk for an update and this time a different staff but has a position by looking at her uniform. The staff asked me if I was issued the new tags and I said no. Right there and then she printed all the tags for all members of my group. What happens if I didn’t do a follow-up on the matter? Will I be falling in line together with the rest who have issues to be addressed at the last minute?

Celebrity has poor security training. One gentleman from my group had a sort of harassment by one of their security staff on Deck 5 (Emporium). This gentleman just paid for his purchases when the security staff approached him suddenly (and rudely) and asked for his Sail Pass. Why would this security staff ask for his Sail Pass upfront? Guests are all scrutinized upon check-in and hence given a valid Sail Pass. When confronted, the security staff went away abruptly without apologizing or gave a reason for his action. We gathered that someone’s husband was missing and my friend was mistakenly identified. More than 24 hours had passed but no apology was issued and so I went to Guest Relations to ask for an update. After a few minutes, another security staff met us only to say that he’s waiting for the perfect time to issue an apology. That was bull. If that was the case, the apology should have been done on that same time and day.

Celebrity hires inept staff. One lady in my group had contacted Celebrity a few months before sailing to arrange for distilled water for her CPAP machine. After checking-in, my lady friend went to her stateroom and called Guest Relations for her distilled water. A staff came with an empty water bottle. To cut the long story short, the “distilled water” was delivered to Stateroom 3029 and was used that night. My friend felt something unusual when she used her CPAP and complained to the Guest Relations. Well, what was delivered was distilled water used for batteries! Whoever arranged to fulfill the request was inept. Celebrity should be held responsible if something serious happened to my friend during the cruise.

We requested for a special breakfast to be served on the last sea day since we’re aware that there’s a kitchen staff who can cook this breakfast menu. This was set for November 9 at 8:30 am in the main dining room with the maître-d. A couple days before November 9, I requested the maître-d to move the breakfast from 8:30 am to 8:45 am so we can attend the mass officiated daily by the Cruise Chaplain. The maître-d outrightly said NO since 8:45 am is almost closing time for breakfast.

Come breakfast on November 9, half of my group were at the dining room at 8:30 am sharp. It was okay even though we didn’t have the same tables that we used nightly. However, to wait for the breakfast to be served way past 9:00 am (about 9:20 am) was unacceptable. It was ridiculous to think that my request to move our breakfast 15 minutes later was not granted! Furthermore, we waited for the service only to find out the rice was uncooked and the “tapa” we requested looked like “beef stroganoff”, the same of which was served at Oceanview Café on Deck 10. Worse, no one approached our tables to offer coffee, juices nor water. It looks like the staff was busy for lunch that day.

One last thing re entertainment. The lady that performs with Good Vibes at Rendezvous (Deck 4) didn't look like she's an entertainer with the way she dresses.

Lastly, we arrived at 12 noon on embarkation on October 30 at Civitavecchia terminal. However, embarkation was delayed to past 5:00 pm due to weather conditions the previous day. The guests who arrived at that time were offered a bottle of water and a small pack of cookies. Since Celebrity is a big cruise line and their cruises are a bit pricey, the guests should be offered at least decent sandwiches for waiting for more than 4 hours.

Since it’s our first time with Celebrity, we will have second thoughts if we will book our future cruises with this cruise line. First impression lasts!
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