1. Home
  2. Cruise Reviews
  3. Celebrity Infinity
We chose this cruise because it was 5 nights and fitted in with our plans perfectly. Also Celebrity had been recommended to us by neighbours as being a little more "upscale" than Royal Caribbean, NCL, MSC and P&O, and probably similar to Cunard. After 27 cruises mostly on MSC, NCL and RC this was the 1st time on Celebrity and we were excited about getting on the ship, particularly as we had purchased the premium drinks package! Embarkation was smooth and relaxed; we'd flown in from London a couple of days before and had had a great time in Fort Lauderdale so we were chilled anyway. We walked around the ship and were very impressed generally with the state of the ship - some of the previous reviews I'd read gave the impression that it was practically rusting away with just flaky paint and faded wood holding it together! Not true at all, the odd sign here and there that it is a sea going vessel and has been for many years! The deck areas were clean and the inside areas were fresh and the ship looked well maintained. We then went to the buffet for a snack and a drink, and that was fine - clearly a bit hectic as it was embarkation day but we managed to find a table without any problem. After the announcement that staterooms were ready we went to ours (9000) and were greeted by Jan, our cabin attendant. He was very friendly and proved to be an excellent attendant for the whole of the cruise, always keeping our stateroom immaculate. A big thank you to him. The cabin itself was impressive - an ocean view but with a sofa and an additional table and two comfortable chairs. Beds were great too. Food in the buffet was generally good however the choice was more limited than we are used to, particularly on the second day - that was a sea day. Food in the evenings in the MDR, Trellis, ranged from good to excellent - the last 2 meals we had were outstanding - more about that later! Pool area was fun, liked the music and there were always plenty of beds, even on sea days, if not on the pool deck then overlooking the pool on deck 11. Gym was great too for a ship of this size - all the equipment worked, pity no dumbbells but the machines were fine. Nice changing facilities with a window overlooking the sea - even a sauna cabin with a window out to the ocean too! Although there were more older people on this cruise than we are used to, entertainment at night was surprisingly good - silent disco, dancing to recent and current hits and great atmosphere at the Martini bar, sometimes with DJ playing great club tunes! Probably stop short of saying it was a party ship (like MSC, NCL and RC can be) but great fun nevertheless and much livelier than we expected. We didn't go to any of the shows as they seemed unexciting - nothing on the description in the newsletter interested us - indeed most people we spoke to said they were poor. No major production-type shows that the other cruise lines offer. So why the 3 stars? Actually I would give 3 and a half if available - better than average but not very good. The main reasons for this was service, disappointment with the drinks package and the casino. Service was hit and miss throughout the ship, and apart from a few outstanding staff (I've already mentioned Jan, our cabin attendant) we were generally underwhelmed by service levels - the poorest of all the 28 cruises we have done. To get a drink you had to go to the bar as there seemed to be a lack of table servers, and no servers by the pool apart from the occasional mobile bar coming around. At the bars there were normally only 1 or 2 and rarely 3 servers, and service was generally not particularly welcoming, particularly when you have to stop their flow to ask what drinks are available as drinks menus are scarce! One main exception was at the Martini bar, where service was good - efficient and friendly. I don't particularly like Martinis but this was the best place to hang because of the ambience, service and music. Drinks service at the buffet was mostly functional at best and rude at worst, with one exception. Her name was Joselyn from the Dominican Republic - she was friendly and engaging, more like what we've come to expect on cruises, and very professional (she brought out the bottle of wine to show us what she was pouring) 1st class for a buffet. Thank you! Management at Celebrity should promote her to Service standards trainer! At dinner, the 1st 3 evenings were unremarkable (more on that next) however the 4th and 5th evenings were amazing - service was top notch and even the meals seemed to taste better - more like we were expecting from Celebrity. This was thanks to a brilliant team who served us (tables 214 and 215). Diogo, Yurii and Mercy - outstanding! A big thank you to them. For us the premium drinks package was a waste of money as the classic package would have served us well on this cruise and probably saved us a lot of frustration and disappointment. The 1st night at dinner I asked for a sparkling water (Perrier or San Pelegrino is included in the premium package) - we were told it was unavailable and just got plain water. Getting a glass of wine was then an ordeal, and not sure we got what we wanted. The main reason for upgrading the drinks package ($14 a day extra, per person) was because we enjoy quality wines - good luck with finding those! We were particularly looking forward to the Cellar Masters bar - that was a huge disappointment. First of all it was largely empty, zero atmosphere and with no resemblance at all to anything to do with fine wines - we expected to see décor with wine bottles, barrels etc to give it a bit of atmosphere. Again, finding a wine list was a task, and there were only 3 varieties of the wine we like on it. One was not available "Wente", we didn't like the other 2 much, although not sure they were what we asked for. The only other 2 customers had to wait whilst the barman disappeared to get us a suitable wine as it was not available in the "speciality" wine bar. What capped it all was that in such a prestigious sounding venue apart from once the wine was served in plastic "glasses"! One lady we met even brought a glass in from another bar because they only had plastic! We didn't spend long here, preferring the Martini bar. At least there we felt we were being served quality drinks even though we're not particularly keen on Martinis, and the service and atmosphere was fun. We are not big beer drinkers either, but at least we thought we could get Peronis or Coronas as we had the Premium package. However those brands were only available a couple of times so we decided to have water instead! The casino could have been fun, however the only low bet blackjack table was $10, a solitary single deck game! The other tables started at $15! Not sure who Celebrity think they have on board but we didn't see any serious gamblers, just fellow passengers wanting to have a bit of fun with the tables. The atmosphere in the casino was dull because these higher bet tables were nearly always empty! I do not see the logic of adhering to such a policy on a cruise, when surely if they had tables for $5, more passengers would play, there would be more of an atmosphere and the Casino would make more money than having empty $15 and $25 tables? Poor staff looked bored senseless too! In fact, the last 2 days they dropped the limit to $10 on one of the multi-deck tables and the table was full - even had to wait for a seat. Wake up Celebrity! Overall we did enjoy the cruise, weather was great, good 5 day itinerary and ship was nice, but not sure whether we will sail Celebrity again. I have written separately to Celebrity regarding my disappointment and frustration with the Premium package and am hoping for a positive response.

A good cruise but with some disappointment.

Celebrity Infinity Cruise Review by OptimistKeith

5 people found this helpful
Trip Details
We chose this cruise because it was 5 nights and fitted in with our plans perfectly. Also Celebrity had been recommended to us by neighbours as being a little more "upscale" than Royal Caribbean, NCL, MSC and P&O, and probably similar to Cunard. After 27 cruises mostly on MSC, NCL and RC this was the 1st time on Celebrity and we were excited about getting on the ship, particularly as we had purchased the premium drinks package!

Embarkation was smooth and relaxed; we'd flown in from London a couple of days before and had had a great time in Fort Lauderdale so we were chilled anyway. We walked around the ship and were very impressed generally with the state of the ship - some of the previous reviews I'd read gave the impression that it was practically rusting away with just flaky paint and faded wood holding it together! Not true at all, the odd sign here and there that it is a sea going vessel and has been for many years! The deck areas were clean and the inside areas were fresh and the ship looked well maintained.

We then went to the buffet for a snack and a drink, and that was fine - clearly a bit hectic as it was embarkation day but we managed to find a table without any problem. After the announcement that staterooms were ready we went to ours (9000) and were greeted by Jan, our cabin attendant. He was very friendly and proved to be an excellent attendant for the whole of the cruise, always keeping our stateroom immaculate. A big thank you to him. The cabin itself was impressive - an ocean view but with a sofa and an additional table and two comfortable chairs. Beds were great too.

Food in the buffet was generally good however the choice was more limited than we are used to, particularly on the second day - that was a sea day. Food in the evenings in the MDR, Trellis, ranged from good to excellent - the last 2 meals we had were outstanding - more about that later!

Pool area was fun, liked the music and there were always plenty of beds, even on sea days, if not on the pool deck then overlooking the pool on deck 11.

Gym was great too for a ship of this size - all the equipment worked, pity no dumbbells but the machines were fine. Nice changing facilities with a window overlooking the sea - even a sauna cabin with a window out to the ocean too!

Although there were more older people on this cruise than we are used to, entertainment at night was surprisingly good - silent disco, dancing to recent and current hits and great atmosphere at the Martini bar, sometimes with DJ playing great club tunes! Probably stop short of saying it was a party ship (like MSC, NCL and RC can be) but great fun nevertheless and much livelier than we expected. We didn't go to any of the shows as they seemed unexciting - nothing on the description in the newsletter interested us - indeed most people we spoke to said they were poor. No major production-type shows that the other cruise lines offer.

So why the 3 stars? Actually I would give 3 and a half if available - better than average but not very good. The main reasons for this was service, disappointment with the drinks package and the casino.

Service was hit and miss throughout the ship, and apart from a few outstanding staff (I've already mentioned Jan, our cabin attendant) we were generally underwhelmed by service levels - the poorest of all the 28 cruises we have done. To get a drink you had to go to the bar as there seemed to be a lack of table servers, and no servers by the pool apart from the occasional mobile bar coming around. At the bars there were normally only 1 or 2 and rarely 3 servers, and service was generally not particularly welcoming, particularly when you have to stop their flow to ask what drinks are available as drinks menus are scarce! One main exception was at the Martini bar, where service was good - efficient and friendly. I don't particularly like Martinis but this was the best place to hang because of the ambience, service and music. Drinks service at the buffet was mostly functional at best and rude at worst, with one exception. Her name was Joselyn from the Dominican Republic - she was friendly and engaging, more like what we've come to expect on cruises, and very professional (she brought out the bottle of wine to show us what she was pouring) 1st class for a buffet. Thank you! Management at Celebrity should promote her to Service standards trainer! At dinner, the 1st 3 evenings were unremarkable (more on that next) however the 4th and 5th evenings were amazing - service was top notch and even the meals seemed to taste better - more like we were expecting from Celebrity. This was thanks to a brilliant team who served us (tables 214 and 215). Diogo, Yurii and Mercy - outstanding! A big thank you to them.

For us the premium drinks package was a waste of money as the classic package would have served us well on this cruise and probably saved us a lot of frustration and disappointment. The 1st night at dinner I asked for a sparkling water (Perrier or San Pelegrino is included in the premium package) - we were told it was unavailable and just got plain water. Getting a glass of wine was then an ordeal, and not sure we got what we wanted. The main reason for upgrading the drinks package ($14 a day extra, per person) was because we enjoy quality wines - good luck with finding those! We were particularly looking forward to the Cellar Masters bar - that was a huge disappointment. First of all it was largely empty, zero atmosphere and with no resemblance at all to anything to do with fine wines - we expected to see décor with wine bottles, barrels etc to give it a bit of atmosphere. Again, finding a wine list was a task, and there were only 3 varieties of the wine we like on it. One was not available "Wente", we didn't like the other 2 much, although not sure they were what we asked for. The only other 2 customers had to wait whilst the barman disappeared to get us a suitable wine as it was not available in the "speciality" wine bar. What capped it all was that in such a prestigious sounding venue apart from once the wine was served in plastic "glasses"! One lady we met even brought a glass in from another bar because they only had plastic! We didn't spend long here, preferring the Martini bar. At least there we felt we were being served quality drinks even though we're not particularly keen on Martinis, and the service and atmosphere was fun. We are not big beer drinkers either, but at least we thought we could get Peronis or Coronas as we had the Premium package. However those brands were only available a couple of times so we decided to have water instead!

The casino could have been fun, however the only low bet blackjack table was $10, a solitary single deck game! The other tables started at $15! Not sure who Celebrity think they have on board but we didn't see any serious gamblers, just fellow passengers wanting to have a bit of fun with the tables. The atmosphere in the casino was dull because these higher bet tables were nearly always empty! I do not see the logic of adhering to such a policy on a cruise, when surely if they had tables for $5, more passengers would play, there would be more of an atmosphere and the Casino would make more money than having empty $15 and $25 tables? Poor staff looked bored senseless too! In fact, the last 2 days they dropped the limit to $10 on one of the multi-deck tables and the table was full - even had to wait for a seat. Wake up Celebrity!

Overall we did enjoy the cruise, weather was great, good 5 day itinerary and ship was nice, but not sure whether we will sail Celebrity again. I have written separately to Celebrity regarding my disappointment and frustration with the Premium package and am hoping for a positive response.
OptimistKeith’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Celebrity Infinity price drops
250,000+ people have entered their email

Cabin Review

Ocean View 4
Cabin 04 9000
Awesome cabin, much larger than most. At the front of the ship on level 9, very comfortable and quiet. I loved this cabin! Motionless on this smooth cruise, probably would be affected more by movement in rough seas so bear this in mind if you suffer from sea-sickness
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins