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This review is to voice our concerns about what I believe to be unethical and dishonest tactics of Viking River Cruise sales. We recently booked a Grand European river cruise from Amsterdam to Budapest. This was a last-minute booking. We booked our cruise only a few weeks before the cruise sailing date. The sales agent sold us this trip as listed in the brochure. It wasn’t until right before the trip that we found out about the problems with the river levels and that we would be transferring ships and spending hours on busses. We even called the sales agent that sold us the trip and ask about the river levels and were told not to worry, just a little rain and the river levels would be ok. I do not blame Viking for the weather and if we would have been booked out for some time, I would have just thought our bad luck. But after we got to Amsterdam, we found out that the river conditions and boat transfers had been taking place before the date we booked our cruise. I believe Viking should have been straight forward and advised us of this river condition before we booked. The thing that drew us to this cruise was that we would not be packing, and unpacking and we would not be spending hours on buses. Also, two of the cities we were most interested in seeing were Vienna and Budapest, time spent at both cities was severely curtailed due to boat movement, remote docking locations and long bus rides. All total we had to transfer boats 3 times. Again, I am not blaming Viking on the weather or the river levels, but they knew of these conditions at the time we booked our cruise, and nothing was said. We would have not booked this trip if we knew of the river conditions, but maybe that’s why Viking was not honest with us. I will say that most of the Viking crew were very pleasant and helpful and did a great job. We enjoyed them very much although our Crews Director stretched the truth about how much time we would be on a bus, the bus ride was always longer then he said. One final comment, we filled out our commit sheets on the boat and voiced our disappointment and I also sent an e-mail to Viking and got no response from either. Oh well, Viking got their money and we got a disappointing vacation that was supposed to be our dream vacation. I do not think I could ever recommend Viking to anyone.

Unethical sales tactics

Viking Vili Cruise Review by Taylor47

10 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Europe River
  • Cabin Type: French Balcony
This review is to voice our concerns about what I believe to be unethical and dishonest tactics of Viking River Cruise sales. We recently booked a Grand European river cruise from Amsterdam to Budapest. This was a last-minute booking. We booked our cruise only a few weeks before the cruise sailing date. The sales agent sold us this trip as listed in the brochure. It wasn’t until right before the trip that we found out about the problems with the river levels and that we would be transferring ships and spending hours on busses. We even called the sales agent that sold us the trip and ask about the river levels and were told not to worry, just a little rain and the river levels would be ok.

I do not blame Viking for the weather and if we would have been booked out for some time, I would have just thought our bad luck. But after we got to Amsterdam, we found out that the river conditions and boat transfers had been taking place before the date we booked our cruise. I believe Viking should have been straight forward and advised us of this river condition before we booked. The thing that drew us to this cruise was that we would not be packing, and unpacking and we would not be spending hours on buses. Also, two of the cities we were most interested in seeing were Vienna and Budapest, time spent at both cities was severely curtailed due to boat movement, remote docking locations and long bus rides. All total we had to transfer boats 3 times.

Again, I am not blaming Viking on the weather or the river levels, but they knew of these conditions at the time we booked our cruise, and nothing was said. We would have not booked this trip if we knew of the river conditions, but maybe that’s why Viking was not honest with us.

I will say that most of the Viking crew were very pleasant and helpful and did a great job. We enjoyed them very much although our Crews Director stretched the truth about how much time we would be on a bus, the bus ride was always longer then he said.

One final comment, we filled out our commit sheets on the boat and voiced our disappointment and I also sent an e-mail to Viking and got no response from either. Oh well, Viking got their money and we got a disappointing vacation that was supposed to be our dream vacation.

I do not think I could ever recommend Viking to anyone.
Viking Cruises, Community Team has responded
Thank you, Taylor47, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, and while we understand you’ve reached out to us, we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Taylor47’s Full Rating Summary
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Cabin Review

French Balcony
Cabin D 200
Cabin was what I expected on a small boat. I liked the large windows but didn’t expect being tied up to other boats blocking our view.
Heated bathroom floor was nice.
Middle Deck Balcony Cabins

Port & Shore Excursion Reviews