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Celebrity is my favorite line. However, infinity is showing its age. We had the best room attendant ever...wait staff were wonderful. Why a 3 rating? because we paid to eat at Tuscan Grill so we could have a nice quiet romantic evening and 10 minutes after we were seated they sat a group of 17 women in the center of the restaurant. they were so loud the entire night. we complained and by the time the manager came over he offered to move us but we were at dessert besides the whole place was loud.(I actually did not have dessert cause I was sick by this time...but I didn't leave so my hubby could have his dessert) So all we got from the manager was a Sorry but nothing he could do. Yes there is, you should not have tables that big in the restaurant. you should have a separate room for large groups so they don't disturb the rest of us who are there to enjoy the food and ambiance and quiet. $90 down the drain! mentioned it to guest services too and they also said "sorry". very disappointed with the way we were treated, like they didn't care. I ended up with a huge headache and the tension in my body aggravated my shoulder problem and had to go right to my room and take some medication and go to bed. missed the show and the late night comedy... as far as I am concerned my 5 night cruise became a 4 night cruise. We are elite members been on over 20 cruises. started on carnival then we went to Royal Caribbean, tried Holland a couple times back to RC and then in 2010 we stepped on Celebrity and found our home...well, until this last cruise. My hubby is planning on taking me on a cruise for my 60th birthday in March...After this last cruise we may be moving to Princess. I understand that what happened was unfortunate, wasn't happy BUT the treatment we got was degrading. That really upsets me. Now on another note...we also went to Sushi on five one night and that was wonderful. We did not go to Le petit chef... We wanted to go to Q-sine but that is now gone. About our cabin...CC1 6136... we were a little disappointed...it just seemed kinda small. and the bathroom had a funky smell. even had our room attendant throw some bleach in the shower. you could see mold on the floor. I had some clorox wipes and really cleaned a lot of black from around the soap dish on the wall. did the best I could. The balcony however was big. Wish it had the canvas covering all of it but at least we were able to eat breakfast out there every day. The balcony floor need staining...it was very dry looking and the railing needs a lot of love too. The only entertainment we saw was a comedian one night which was great...wanted to make it back to see him the next night for late night comedy but as I said earlier was ill after our dinner at Tuscan Grill. we also listened to a female singer on the guitar in the bistro on five. She was wonderful...and we enjoyed hearing her around the ship. didn't do much else as we spent a lot of time on our balcony. Even sat out there in the middle of the night and enjoyed the stars. Our seas this whole trip were unusually calm. I never saw 1 white cap. was like being on a lake. and the stars at night were amazing. In a couple hours I think I saw 5 shooting stars. very magical. Embarkation and Debarkation both easy peasy. We always carry our luggage out. All in all, not sure I would do Infinity again...at least not until they go into dry dock and spruce her up majorly. When I do cruise celebrity again it will be the solstice class. though I may give Princess a try first? Still stings about the treatment from Tuscan and the Guest Relations.

First time I was disappointed in Celebrity

Celebrity Infinity Cruise Review by medfordgirl

2 people found this helpful
Trip Details
  • Sail Date: November 2018
  • Destination: Western Caribbean
  • Cabin Type: Concierge Class 1
Celebrity is my favorite line. However, infinity is showing its age. We had the best room attendant ever...wait staff were wonderful. Why a 3 rating? because we paid to eat at Tuscan Grill so we could have a nice quiet romantic evening and 10 minutes after we were seated they sat a group of 17 women in the center of the restaurant. they were so loud the entire night. we complained and by the time the manager came over he offered to move us but we were at dessert besides the whole place was loud.(I actually did not have dessert cause I was sick by this time...but I didn't leave so my hubby could have his dessert) So all we got from the manager was a Sorry but nothing he could do. Yes there is, you should not have tables that big in the restaurant. you should have a separate room for large groups so they don't disturb the rest of us who are there to enjoy the food and ambiance and quiet. $90 down the drain! mentioned it to guest services too and they also said "sorry". very disappointed with the way we were treated, like they didn't care. I ended up with a huge headache and the tension in my body aggravated my shoulder problem and had to go right to my room and take some medication and go to bed. missed the show and the late night comedy... as far as I am concerned my 5 night cruise became a 4 night cruise. We are elite members been on over 20 cruises. started on carnival then we went to Royal Caribbean, tried Holland a couple times back to RC and then in 2010 we stepped on Celebrity and found our home...well, until this last cruise. My hubby is planning on taking me on a cruise for my 60th birthday in March...After this last cruise we may be moving to Princess. I understand that what happened was unfortunate, wasn't happy BUT the treatment we got was degrading. That really upsets me. Now on another note...we also went to Sushi on five one night and that was wonderful. We did not go to Le petit chef... We wanted to go to Q-sine but that is now gone.

About our cabin...CC1 6136... we were a little disappointed...it just seemed kinda small. and the bathroom had a funky smell. even had our room attendant throw some bleach in the shower. you could see mold on the floor. I had some clorox wipes and really cleaned a lot of black from around the soap dish on the wall. did the best I could. The balcony however was big. Wish it had the canvas covering all of it but at least we were able to eat breakfast out there every day. The balcony floor need staining...it was very dry looking and the railing needs a lot of love too.

The only entertainment we saw was a comedian one night which was great...wanted to make it back to see him the next night for late night comedy but as I said earlier was ill after our dinner at Tuscan Grill. we also listened to a female singer on the guitar in the bistro on five. She was wonderful...and we enjoyed hearing her around the ship. didn't do much else as we spent a lot of time on our balcony. Even sat out there in the middle of the night and enjoyed the stars. Our seas this whole trip were unusually calm. I never saw 1 white cap. was like being on a lake. and the stars at night were amazing. In a couple hours I think I saw 5 shooting stars. very magical.

Embarkation and Debarkation both easy peasy. We always carry our luggage out.

All in all, not sure I would do Infinity again...at least not until they go into dry dock and spruce her up majorly. When I do cruise celebrity again it will be the solstice class. though I may give Princess a try first? Still stings about the treatment from Tuscan and the Guest Relations.
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Cabin Review

Concierge Class 1
Cabin C1 6136
great size balcony though needs some love...hope dry dock will be soon...bathroom had moldy spell to it. just seemed a little cramped. spent a lot of time on the balcony. best time on the cruise was our breakfasts on the balcony. Our room attendant, Gil, was the best we ever had.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins