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We chose Viking to celebrate our 25th anniversary. Three weeks before our sail date they emailed us that the Rhein was low and we may have to swap boats. We started on the Tialfi and I explained to the Matre D that it was an anniversary trip and could he do something special (we did this based on the guidance of the tour director Lutz) because of the boat swap it almost didn’t happen and I had to ask twice more to make sure we foot a little special treatment at dinner. They kept telling us there was a chance we wouldn’t have to swap, but we did. We ended up swapping to the Alruna.Then we found out they have been swapping for weeks. It felt like we spent more time packing, unpacking, riding buses and sitting in industrial ports than we did actually enjoying a cruise in the river. We showed up on a Monday in Cologne and all of the museums were closed. We showed up in Strasbourg on All Saints day and everything was closed. The Black Forest trip was a bus ride with a stop at a glorified rest area, then back to the ship. We arrived in Basel in just enough time to get in a bus back to the airport to leave. Everyone on the ship said their goal was to surpass our expectations and Lutz and crew tried. The food was average on the boat. The veranda stateroom was a waste because there was rarely any scenery. We had a wonderful time exploring Kinderdjyk, Koblenz, Cologne and Strasbourg. But we could have had that experience for a fraction of the cost.

More like a bus tour

Viking Alruna Cruise Review by Jturman

5 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Europe River
  • Cabin Type: Veranda Stateroom
We chose Viking to celebrate our 25th anniversary. Three weeks before our sail date they emailed us that the Rhein was low and we may have to swap boats. We started on the Tialfi and I explained to the Matre D that it was an anniversary trip and could he do something special (we did this based on the guidance of the tour director Lutz) because of the boat swap it almost didn’t happen and I had to ask twice more to make sure we foot a little special treatment at dinner. They kept telling us there was a chance we wouldn’t have to swap, but we did. We ended up swapping to the Alruna.Then we found out they have been swapping for weeks. It felt like we spent more time packing, unpacking, riding buses and sitting in industrial ports than we did actually enjoying a cruise in the river. We showed up on a Monday in Cologne and all of the museums were closed. We showed up in Strasbourg on All Saints day and everything was closed. The Black Forest trip was a bus ride with a stop at a glorified rest area, then back to the ship. We arrived in Basel in just enough time to get in a bus back to the airport to leave. Everyone on the ship said their goal was to surpass our expectations and Lutz and crew tried. The food was average on the boat. The veranda stateroom was a waste because there was rarely any scenery. We had a wonderful time exploring Kinderdjyk, Koblenz, Cologne and Strasbourg. But we could have had that experience for a fraction of the cost.
Viking Cruises, Community Team has responded
Thank you, Jturman, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Veranda Stateroom
Cabin B 227
Nice, but because of the lack of time sailing during the day, a veranda was a waste of money.
Middle Deck Balcony Cabins

Port & Shore Excursion Reviews