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This was our first trip on Scenic and we were pleasantly surprised. We were on the Diamond Deck in a Balcony Room. It was very nice and small but manageable. The balcony was a plus. Our room service was excellent. We did get a butler who was wonderful and very personable but he seemed to have other duties which kept him busy. We did get the "special dinner" which was excellent and fun to try different wines and food. It was part of the dining room but in the back. The food was good. My favorite was the German lunch!! The excursions were fine but wish we had more time in some cities. They do give you a GPS device. Now, let me tell you these when they work they are great. We only had one in our room, so we had to ask for another one which did not charge. Then we had to get another one as the sound did not work. We suggested that maybe it would a good idea to give the tour guides extra ones but I think these could be expensive. Now the river ... it was low. The lowest in years. The captain was awesome and I was amazed that we got as far as we did. Also, he was there to greet us on and off the ship at every port. Very friendly and helpful. As I stated the river was low and we did make it to Worms. We were not able to go to the castle for our concert, so they brought it to us. We couldn't make it to our last two stops but they did bus us to Strasbourg and provided lunch. We were able to see the town but being Sunday many places were closed. We were then bused to Zurich where we stayed at a lovely Marriott, They provided us with a lovely dinner with wine and beer. The next day, we had breakfast and transported to the airport. All provided by Scenic. We did not make it to Basel. Our social director, Sylvia really did a fantastic job. I wasn't sure about her first because she was like other social directors that I have had on other ships but let me tell you did a phenomenal job. The only concerned was that those who were on their own after the cruise should have been given a choice of going to Basel or Zurich with us instead of being left on the ship and transferred the next day. One more thing, when they say that everything included they mean everything!! We did not have to pay anything extra. I would definitely take another cruise on Scenic. It was not their fault that the river was low. For future travels maybe I would go in the spring!! Their care department will take care of any issues. They did go out of their way considering the problems to make it a fun cruise. Look what we have to talk about with our friends!!

Scenic did a great job considering the circumstances

Scenic Jewel Cruise Review by azpizzelle

2 people found this helpful
Trip Details
This was our first trip on Scenic and we were pleasantly surprised. We were on the Diamond Deck in a Balcony Room. It was very nice and small but manageable. The balcony was a plus. Our room service was excellent. We did get a butler who was wonderful and very personable but he seemed to have other duties which kept him busy. We did get the "special dinner" which was excellent and fun to try different wines and food. It was part of the dining room but in the back. The food was good. My favorite was the German lunch!!

The excursions were fine but wish we had more time in some cities. They do give you a GPS device. Now, let me tell you these when they work they are great. We only had one in our room, so we had to ask for another one which did not charge. Then we had to get another one as the sound did not work. We suggested that maybe it would a good idea to give the tour guides extra ones but I think these could be expensive.

Now the river ... it was low. The lowest in years. The captain was awesome and I was amazed that we got as far as we did. Also, he was there to greet us on and off the ship at every port. Very friendly and helpful. As I stated the river was low and we did make it to Worms. We were not able to go to the castle for our concert, so they brought it to us. We couldn't make it to our last two stops but they did bus us to Strasbourg and provided lunch. We were able to see the town but being Sunday many places were closed. We were then bused to Zurich where we stayed at a lovely Marriott, They provided us with a lovely dinner with wine and beer. The next day, we had breakfast and transported to the airport. All provided by Scenic. We did not make it to Basel. Our social director, Sylvia really did a fantastic job. I wasn't sure about her first because she was like other social directors that I have had on other ships but let me tell you did a phenomenal job. The only concerned was that those who were on their own after the cruise should have been given a choice of going to Basel or Zurich with us instead of being left on the ship and transferred the next day.

One more thing, when they say that everything included they mean everything!! We did not have to pay anything extra.

I would definitely take another cruise on Scenic. It was not their fault that the river was low. For future travels maybe I would go in the spring!! Their care department will take care of any issues. They did go out of their way considering the problems to make it a fun cruise. Look what we have to talk about with our friends!!
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