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The crew needs a vacation. Really surprised at how many crew would not make eye contact or smile. Had to track down waitstaff to get a Coke every time. Ship is nice but unhappy or tired crew is palpable and left us feeling less satisfied than previous cruises. Food was so-so. Internet connection better than previous Princess Cruises, and was actually usable and functional. Room was clean and attended to promptly. Captain was good at communicating about sea conditions, since we were coming out off NYC, where there was a storm. Please be aware that transfers from airport to ship are poorly organized. Princess will tell you one thing but the people who actually pick you up don’t talk with the Princess phone staff and vice versa. We were almost left behind despite waiting exactly where we were told to wait. It was a comedy of errors and very upsetting.

Lackluster Staff

Regal Princess Cruise Review by TripletPoodle

3 people found this helpful
Trip Details
The crew needs a vacation. Really surprised at how many crew would not make eye contact or smile. Had to track down waitstaff to get a Coke every time. Ship is nice but unhappy or tired crew is palpable and left us feeling less satisfied than previous cruises. Food was so-so. Internet connection better than previous Princess Cruises, and was actually usable and functional. Room was clean and attended to promptly. Captain was good at communicating about sea conditions, since we were coming out off NYC, where there was a storm. Please be aware that transfers from airport to ship are poorly organized. Princess will tell you one thing but the people who actually pick you up don’t talk with the Princess phone staff and vice versa. We were almost left behind despite waiting exactly where we were told to wait. It was a comedy of errors and very upsetting.
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