, The Scenic Team has responded
We are very sorry to hear this was not the once in a lifetime experience you were hoping for and you had to change ships twice. Unfortunately due to the hot and dry weather patterns in Europe, this has affected water levels in sections of the Rhine, Main and Danube Rivers, which is impacting the safe navigation of cruise vessels on the rivers. This may require Scenic to modify ship deployments, to enact ship swaps or to amend or cancel itineraries on short notice. We apologise for the differing quality of service from our staff and the changes to some of your onshore activities and time in certain places. I have passed your feedback to our customer care team to review.
We are pleased to hear that you made some wonderful friends during your trip.
The Scenic Team
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.