Marella Discovery Cruise Review by Mattd3800
- Sail Date: October 2018
- Destination: Norwegian Fjords
This is our 13th year of cruising with Thomson’s but our first time after the name change last year.
For this review I’m going to split into separate parts
Firstly we sailed from Southampton. Embarking was completely hassle free. Parked the car at 12:15 on board with a drink at 13:15 cases arrived shortly after a massive well done to everyone involved
Our room located on deck 7 inside was plenty big enough with a nice big double bed and small seating area the addition of having a water jug and glasses with a fresh water tap on the level was a pleasant surprise.
Our shower was missing it’s head but our steward soon had that sorted.
I think in total out of the 14 days we saw our steward twice but the room was always well maintained twice a day.
One big thing we noticed on this ship is how quiet the rooms are most ships we have been on have paper thin walls so you can hear everything happening.
After looking around the ship and finding out the swimming pools are heated bonus.we went downstairs for predinner drinks and this is where the ship falls down in a big way. Most of the evening entertainment is done in the Broadway theatre for shows then the live lounge and atrium. There is inadequate seating in the live lounge and atrium. There is a massive lounge called the venue on deck 5 but this is only used for the game shows a complete waste of good space.
Dinner in the main dining area is waiter served you are unable to book a table. If you wish to only use the 1 set of waiters then you take a chance at getting them or take a pager this is something I’ve never experienced before on any ship and have to say I’m not at all keen. Service like the food can be hit and miss. I mentioned the food out of all the ships I’ve been on this one is on par with the majesty not great they seem to of run out of seasoning in the kitchens, and everything seems to of been left on the hot plate for far to long before serving, none of the food is fresh and vibrant,burgers in the snack shack are warmed up when ordered bun and all. On one occasion I gave them back both our burgers as they were stone cold in the middle after that we didn’t eat there again.
We did treat ourselves to the surf and turf restaurant on deck 11 something I would urge people to avoid as it’s not worth anywhere near the £28 per person I got my money back when I complained. Last year on the spirit we had 10 courses of heaven as our cruise treat for much less.
Breakfast and lunch you either need to get up very early to eat in the buffet area or use the restaurant as people use it as seating area instead of finishing then moving away somewhere eles. I completely understand this was a cold weather cruise but come on it can’t be right people reading,taking photos while others are trying to sit down to eat.
As said this was a cold weather cruise so the main pool deck wasn’t needed as much. The other bars didn’t cope with the added pressures with some of the bar staff actually making you feel bad about ordering especially in the atrium where they were more interested in whistling and cat calling a female customer on the deck above, the female waitress said they do it all the time. Not very professional
I can recommend the bar on deck 11 which had excellent service the staff made you feel very welcome and you didn’t wait very long for your drink to arrive.
This ship does make use of some interactive technology does that some of the staff interactiveness out of the cruise? Yes I think it does especially when booking excursions or wanting to know more about a port.
Does the fact it’s an all inclusive ship make a difference yes I think it does especially when the first 2 days of the cruise staff were trying to sell the upgraded all inclusive when the all inclusive has already been added to the initial cost of the holiday.
Would I do this cruise again yes I would however I wouldn’t recommend this ship unless significant improvements are made
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