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We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before. Overall, Infinity did a good job of embarkation, disembarkation, port visits (including tendering) and offering comprehensive narration of the cruise through the canal. Everything went very smoothly, and staff was very courteous and friendly. Food on the cruise was below the standard we’ve enjoyed on previous Celebrity cruises. The Oceanview Cafe buffet and offerings for breakfast and lunch were fine, but the quality and variety in the main dining room was uneven from night to night as was the table service. Just a few nights into the cruise, we were handed a dinner menu that was the same as previous. And many of the usual items we’ve come to enjoy (e.g., osso buco, duck, tuna) were missing—cost cutting?). And whatever happened to waiters welcoming your arrival to the table, helping the lady to her seat and spreading a napkin? Do we now need to go to Specialty restaurants for that? On a positive note, the entertainment was excellent—very good musicians in all the lounges, and very good musicians and acts in the theatre. We were happy that there were far fewer of the usual, canned “singers and dancers” performances, and more outside, original talent. The bad news was very poor drink service in some of the lounges and at the bars—few waiters and very long waiting time for service. Some passengers suggested that the cruise line is making it harder for the many people with drink packages to maximize the value of their package. We had terrific service for our very clean balcony cabin, and all the cabin attendants were friendly, fast and efficient. The iLounge was well-staffed and friendly as well, as was the Gym and Spa areas. Infinity is the oldest Celebrity ship and, while it still has a lot of good nautical miles to go, it does need work. The furnishings were fine, but we found loose railings and planks in various places, sewer odors and multiple signs of sloppy repair work (e.g., paint on our balcony windows, sloppy cauking, etc.).

Good, but not as good

Celebrity Infinity Cruise Review by Peterseremet

2 people found this helpful
Trip Details
We had done the Panama Canal cruise about 10 years ago, and felt the need to see the wondrous Canal again—especially since there were some ports on this cruise we’d not visited before.

Overall, Infinity did a good job of embarkation, disembarkation, port visits (including tendering) and offering comprehensive narration of the cruise through the canal. Everything went very smoothly, and staff was very courteous and friendly.

Food on the cruise was below the standard we’ve enjoyed on previous Celebrity cruises. The Oceanview Cafe buffet and offerings for breakfast and lunch were fine, but the quality and variety in the main dining room was uneven from night to night as was the table service. Just a few nights into the cruise, we were handed a dinner menu that was the same as previous. And many of the usual items we’ve come to enjoy (e.g., osso buco, duck, tuna) were missing—cost cutting?). And whatever happened to waiters welcoming your arrival to the table, helping the lady to her seat and spreading a napkin? Do we now need to go to Specialty restaurants for that?

On a positive note, the entertainment was excellent—very good musicians in all the lounges, and very good musicians and acts in the theatre. We were happy that there were far fewer of the usual, canned “singers and dancers” performances, and more outside, original talent. The bad news was very poor drink service in some of the lounges and at the bars—few waiters and very long waiting time for service. Some passengers suggested that the cruise line is making it harder for the many people with drink packages to maximize the value of their package.

We had terrific service for our very clean balcony cabin, and all the cabin attendants were friendly, fast and efficient. The iLounge was well-staffed and friendly as well, as was the Gym and Spa areas.

Infinity is the oldest Celebrity ship and, while it still has a lot of good nautical miles to go, it does need work. The furnishings were fine, but we found loose railings and planks in various places, sewer odors and multiple signs of sloppy repair work (e.g., paint on our balcony windows, sloppy cauking, etc.).
Peterseremet’s Full Rating Summary
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Cabin Review

Deluxe Ocean View with Balcony 2B
Cabin 2B 8043
Cabin was very clean and nicely serviced in every respect. Size-wise it was OK for two, but not much space to walk between bed and end wall. Balcony was clean, but recent paint work was very sloppy (paint on windows, deck chairs, railings).
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins