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We have been on 2 other Scenic river cruises and they were above expectations. We do not know whether Scenic is now cutting corners or whether it was just this boat, but it was a real come down from our previous experiences with Scenic. It was not just the food, service and entertainment aboard the ship but also the tours. We had read other reviews about the food quality and variety complaints before taking this cruise, but felt they were just whiners. To our surprise found that their observations were acurate. When entering the restaurant, we could not get the waiters attention to bring us a menu, so our table ended up just grabbing one as we entered the restaurant each day. The food portions were so small, we started taking pictures. Instead of providing a bread basket for the table, the waiter would cut off a small piece of from a bread roll. It was so small, you just put the whole piece into your mouth. Not all the meals were substandard though, as they did serve a great leg of lamb one night and the chateau briand and salmon were great. The fruit selection was mainly water melon and other melon fruits. There were only 2 waiters in the lounge for the talks, so we just went to the bar and got our own drinks. There was a large group of Thomas Cook people that left part way through the cruise and we really noticed a big improvement in service when they left as the crew had more time to look after everyone. Only had 2 occasions where the waiter forgot the order. Most of the tours were just a walk around a local village or town and other than some cobblestone streets, there was not much to see. The trip to the Delta Works in the Netherlands was a must see. The day of cruising on the Moselle provided spectacular scenery. Scenic have what they call Tailormades and they are fanstasic. We had these with us most of the day. They tell you what you are looking at as you cruse along or as you walk around. They are also great for listening to your guides which were very good. Scenic also has e-bikes which we found were really enjoyable for touring around the country side. They should have mirrors though.

Romantic Rhine and Moselle cruise

Scenic Jewel Cruise Review by speterd

1 person found this helpful
Trip Details
We have been on 2 other Scenic river cruises and they were above expectations. We do not know whether Scenic is now cutting corners or whether it was just this boat, but it was a real come down from our previous experiences with Scenic. It was not just the food, service and entertainment aboard the ship but also the tours.

We had read other reviews about the food quality and variety complaints before taking this cruise, but felt they were just whiners. To our surprise found that their observations were acurate.

When entering the restaurant, we could not get the waiters attention to bring us a menu, so our table ended up just grabbing one as we entered the restaurant each day. The food portions were so small, we started taking pictures. Instead of providing a bread basket for the table, the waiter would cut off a small piece of from a bread roll. It was so small, you just put the whole piece into your mouth. Not all the meals were substandard though, as they did serve a great leg of lamb one night and the chateau briand and salmon were great. The fruit selection was mainly water melon and other melon fruits. There were only 2 waiters in the lounge for the talks, so we just went to the bar and got our own drinks. There was a large group of Thomas Cook people that left part way through the cruise and we really noticed a big improvement in service when they left as the crew had more time to look after everyone. Only had 2 occasions where the waiter forgot the order.

Most of the tours were just a walk around a local village or town and other than some cobblestone streets, there was not much to see. The trip to the Delta Works in the Netherlands was a must see. The day of cruising on the Moselle provided spectacular scenery. Scenic have what they call Tailormades and they are fanstasic. We had these with us most of the day. They tell you what you are looking at as you cruse along or as you walk around. They are also great for listening to your guides which were very good. Scenic also has e-bikes which we found were really enjoyable for touring around the country side. They should have mirrors though.
, The Scenic Team has responded
Good morning, Thank you for taking the time to review Scenic Jewel. We’re glad to hear you enjoyed our Tailormade program and the e-bikes. We sorry to hear that other elements of your cruise weren’t up to the expected standards, we will pass your feedback on to our operations team for the future. If you would like to share any further feedback, our Customer Care team can be reached on CustomerCare@scenic.com.au. Kind regards, The Scenic Team
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Cabin 104
We chose the cheapest cabin area, and it was extremely smalll compared to what we had experienced on our other Scenic trips with similar cabin area. We found from other cruises that people seldom use their balconies as everyone goes up top to see the scenery and visit and when docked, you are usually parked beside another vesel, so your view is just into the cabin of the ship beside yor. Although uncomforatbly small, it was well maintained and restocked every time we left. It was kept clean and neat all the time. The shower was nice a long as some nearby cabin did not flush their toliet while you were showering. Our cabin was at the bottom near middle of ship and was quiet and comfortable. We talked to others that had a balcony cabin at the back of the ship and they said the noise and vibration was terrible.