1. Home
  2. Cruise Reviews
  3. Seven Seas Navigator
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the shower stall was so small you couldn't even bend over. Secondly we had leaks in the room for the first 5 days of the cruise. We had wet carpet every single day for the first 5 days. There was also a stain on the carpet in the living area that they never were able to get up. We think that the cabin was full of mold as both my husband's and my allergies were terrible. We did ask that they take the carpet up and put down new carpet, but they never did. We had always enjoyed the food before on Regent but this time. We went to Prime 7 several times and each time the steak (filet) was so tough you could barely chew it. I tried to order the lamb, but each time it was also so tough that you couldn't chew it. We ordered the crab legs and they literally served us a pile of crab meat, most all of it from the body of the crab!! That is not crab legs, just crab meat. They did fix this the next time, but they told us that we had to order "tubes". Not sure why when the menu says crab legs you have to order "tubes". We have never had to do that before. Omelets were horrible as the eggs were never cooked. When you tired to order fried eggs they were either over cooked, or under cooked. The food service in the restaurants was generally good, the food however, was horrible. Now, let's talk about the wine and beverage service. It appeared to us that they have really cut down the beverage staff. More than once, we had to wait over 20 minutes for a person to even take our beverage order! While we have always had to work a little to find a wine that we liked, we never did find a drinkable red wine on board this ship. We did find a few white wines that we could tolerate, ( even though we prefer red wine) but each time once we had the wine and in 2-3 days they ran out of that wine. We found the wines to be extremely cheap and not of the quality that we had come to enjoy on Regent. We also found that the bar staff couldn't make any drink that we ordered. The cosmopolitan's were undrinkable. The Lemon Drop's were undrinkable. A Vodka tonic was horrible. Finally our butler explained to us what was happening. If you didn't call a vodka name, they were pouring a super cheap polish vodka. WHAT? This is a cruise that cost us well over $2,000 a night!!! The advertising claims fine wines and spirits, not so!! We sent a bag of laundry to have it be laundered. It came back smelling worse than when we sent it in. We should have sent it back, but we just washed it ourselves. Now, let's talk about shore excursions. We booked all of our shore excursions the first day or two that they were available to book. By the time that we sailed 4 of them had been cancelled and we had to put them back on wait list. Three of them never did come through!! Now, I have no idea which passengers they decided to cancel off of a prearranged shore excursion, but you would think that the people who booked first and who were in the BEST cabin onboard the ship might have had some precedence. When I asked the shore excursion people, they claimed that they had no idea. So, the included shore excursions aren't worth much, when you can't even book them!! And, they never made any accommodations for shore excursions that they canceled. Entertainment isn't the most important item to us, but we did find that the crew shows were a disappointment. In the past we have always found the crew cast to be amazing dancers and singers. This time we found them to be very lacking. Let's talk about the Navigator a bit. Obviously it is time to retire this ship. Can't think of one thing to like about this ship, besides it's size. We will never ever go on this ship again! We had 3 additional cruises booked on Regent. We did cancel one of them and tried to cancel the one coming up in December but the cancellation penalty was $36,000. So, we are going, but not by choice. It would seem that Norwegian has finally ruined Regent.

Norwegian has finally ruined Regent!

Seven Seas Navigator Cruise Review by MarcieFlynn

27 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Transatlantic
  • Cabin Type: Master Suite
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise.

We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the shower stall was so small you couldn't even bend over. Secondly we had leaks in the room for the first 5 days of the cruise. We had wet carpet every single day for the first 5 days. There was also a stain on the carpet in the living area that they never were able to get up. We think that the cabin was full of mold as both my husband's and my allergies were terrible. We did ask that they take the carpet up and put down new carpet, but they never did.

We had always enjoyed the food before on Regent but this time. We went to Prime 7 several times and each time the steak (filet) was so tough you could barely chew it. I tried to order the lamb, but each time it was also so tough that you couldn't chew it. We ordered the crab legs and they literally served us a pile of crab meat, most all of it from the body of the crab!! That is not crab legs, just crab meat. They did fix this the next time, but they told us that we had to order "tubes". Not sure why when the menu says crab legs you have to order "tubes". We have never had to do that before. Omelets were horrible as the eggs were never cooked. When you tired to order fried eggs they were either over cooked, or under cooked. The food service in the restaurants was generally good, the food however, was horrible.

Now, let's talk about the wine and beverage service. It appeared to us that they have really cut down the beverage staff. More than once, we had to wait over 20 minutes for a person to even take our beverage order! While we have always had to work a little to find a wine that we liked, we never did find a drinkable red wine on board this ship. We did find a few white wines that we could tolerate, ( even though we prefer red wine) but each time once we had the wine and in 2-3 days they ran out of that wine. We found the wines to be extremely cheap and not of the quality that we had come to enjoy on Regent. We also found that the bar staff couldn't make any drink that we ordered. The cosmopolitan's were undrinkable. The Lemon Drop's were undrinkable. A Vodka tonic was horrible. Finally our butler explained to us what was happening. If you didn't call a vodka name, they were pouring a super cheap polish vodka. WHAT? This is a cruise that cost us well over $2,000 a night!!! The advertising claims fine wines and spirits, not so!!

We sent a bag of laundry to have it be laundered. It came back smelling worse than when we sent it in. We should have sent it back, but we just washed it ourselves.

Now, let's talk about shore excursions. We booked all of our shore excursions the first day or two that they were available to book. By the time that we sailed 4 of them had been cancelled and we had to put them back on wait list. Three of them never did come through!! Now, I have no idea which passengers they decided to cancel off of a prearranged shore excursion, but you would think that the people who booked first and who were in the BEST cabin onboard the ship might have had some precedence. When I asked the shore excursion people, they claimed that they had no idea. So, the included shore excursions aren't worth much, when you can't even book them!! And, they never made any accommodations for shore excursions that they canceled.

Entertainment isn't the most important item to us, but we did find that the crew shows were a disappointment. In the past we have always found the crew cast to be amazing dancers and singers. This time we found them to be very lacking.

Let's talk about the Navigator a bit. Obviously it is time to retire this ship. Can't think of one thing to like about this ship, besides it's size. We will never ever go on this ship again!

We had 3 additional cruises booked on Regent. We did cancel one of them and tried to cancel the one coming up in December but the cancellation penalty was $36,000. So, we are going, but not by choice. It would seem that Norwegian has finally ruined Regent.
MarcieFlynn’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Seven Seas Navigator price drops
250,000+ people have entered their email

Cabin Review

Master Suite
Cabin MS 1001
Cabin was spacious with plenty of storage. The bed is starting to break down and should be replaced. There was a big stain in the living room that they never good get up. The cabin also had a leak and we had wet carpet for 5 days. It is a front cabin and if you've never had a front cabin, you are never able to use your balcony when you are sailing as they wind is too great. Unfortunately the only nice cabins on The Navigator are at the front of the ship.
Deck 10 Suite Cabins

Port & Shore Excursion Reviews