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After reading some of the negative reviews on the Symphony we were wondering what to expect on our return onboard after 18 months and after the refurbishment. I would like to say we were not disappointed as everything and everyone onboard were of an excellent standard. The check in was seamless and took us 30 mins from arrival at the terminal to receiving our glass of champagne after completion of all the formalities. The ship itself is looking refreshed,modern and very stylish from the refurbishment but not too glitzy like a lot of the newer ships. The food and service in all the restaurants (and we tried them all ) was outstanding with a feeling of being spoilt by the very professional and attentive waiting staff. The bars were well attended and the bar staff got to know your drink preferences fairly quickly and also were very quick to note your arrival and make sure you had a drink in front of you with very little wait. The drinks were a generous pour and well presented and mixed well. The shows were ok being pretty standard cruise ship productions and the singers were fairly mediocre but we are probably jaded as we cruise 4or 5 times a year. The in room movie selection was very good and the large flat screens at the foot of the bed are a fantastic improvement. Our only gripe with Crystal cruises in this day and age is the amount of smoking areas dedicated to them especially around the pool as a handful of smokers had the whole side of the deck making the non smoking side very crowded as all it took was a couple of smokers to taint the air for all those around them and a number of people were complaining about that also smoking on the promenade when I was excercising. We will definitely cruise with Crystal again even though there has been a few cost cutting measures since our last cruise it is still a luxury experience that a lot of the premium lines have lost.

Crystal still sparkles in our eyes!

Crystal Symphony Cruise Review by Steveoka

26 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Canada & New England
  • Cabin Type: Deluxe Stateroom with Large Picture Window (limited view)
After reading some of the negative reviews on the Symphony we were wondering what to expect on our return onboard after 18 months and after the refurbishment.

I would like to say we were not disappointed as everything and everyone onboard were of an excellent standard.

The check in was seamless and took us 30 mins from arrival at the terminal to receiving our glass of champagne after completion of all the formalities.

The ship itself is looking refreshed,modern and very stylish from the refurbishment but not too glitzy like a lot of the newer ships.

The food and service in all the restaurants (and we tried them all ) was outstanding with a feeling of being spoilt by the very professional and attentive waiting staff.

The bars were well attended and the bar staff got to know your drink preferences fairly quickly and also were very quick to note your arrival and make sure you had a drink in front of you with very little wait. The drinks were a generous pour and well presented and mixed well.

The shows were ok being pretty standard cruise ship productions and the singers were fairly mediocre but we are probably jaded as we cruise 4or 5 times a year.

The in room movie selection was very good and the large flat screens at the foot of the bed are a fantastic improvement.

Our only gripe with Crystal cruises in this day and age is the amount of smoking areas dedicated to them especially around the pool as a handful of smokers had the whole side of the deck making the non smoking side very crowded as all it took was a couple of smokers to taint the air for all those around them and a number of people were complaining about that also smoking on the promenade when I was excercising.

We will definitely cruise with Crystal again even though there has been a few cost cutting measures since our last cruise it is still a luxury experience that a lot of the premium lines have lost.
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Cabin Review

Deluxe Stateroom with Large Picture Window (limited view)
Cabin E1 8097
The window was fully obstructed but still had natural light and you could still see through the lifeboat window . Standard cabin but still very good standard with fabulous bed and bedding and great cabin stewardess. We got what we paid for.
Horizon Deck Outside Cabins, Balcony Cabins