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Ninth cruise with Norwegian, and have already booked a 10th! It seems that the majority of comments made about Norwegian - or any cruise ship - is the negativity. Well, I've been a Norwegian cruise off Australia where the propulsion system broke and left us being towed back to Melbourne for 4 more days. We missed all the New Zealand ports. But people die and machines do break, and we made the best of it. Norwegian did everything possible to be accommodating, as well as refunding us for the cruise. We've been on 3 cruises with them since, and they're as professional now as they were then. With the Norwegian Jade, it was the Norway, Iceland, and Scotland cruise out of Southampton, England. The idea of a cruise is to be relaxed and see ports and places you've dreamed about. The trip there should be entertaining and with the dining option to eat when you feel the appetite. Excursions, Well, seeing and bathing at the Blue Lagoon in Iceland was a highlight! The Blazing Boots production put on by the Jade cast was entertaining and boot stomping! The violinist from Iceland was unbelievable in her talent and stage presence. No wonder she was a finalist with the European's version of American Idol! A couple of the stage productions were mediocre - but overshadowed by a pair of great aerialists, Blazing Boots, and the final "Elements" cast performance. Unfortunately, the magician broke his nail after the first show and couldn't perform his part for the 2nd show - disappointing the waiting guests, as well as the rest of the production cast who probably wanted to perform the final "Elements" signature show. And lastly,... the crews on these ships deal with a multitude of people. And the majority of the guests are a respectful bunch and excited to be cruising. But there's that 1% who should be offered the opportunity to walk the plank rather than allow them to verbally abuse and disrespect the hard working crew members. I watched a restaurant hostess display patience, professionalism, and a calm demeanor while being verbally attacked by an unruly guest demanding more, and more, and more for over 5 minutes. Management finally stepped in to try and accommodate this guest, to no avail. He even got after the waiter once he was seated. The hostess had tears in her eyes as my wife got up and gave her a hug - complementing her on how she handled the situation. Unfortunately, we heard that the hostess was written up for the incident and told that it should have been handled differently. Differently? That's where the gangplank should come in for this guest,.... After being in management, customer relations, and a business owner, I don't know how she could have handled this person any more professionally than how she did. Perhaps NCL should have more of the management available and instructed to immediately respond to these situations immediately. It's a shame to have other guests in line at the restaurant - leave to go elsewhere rather than stand behind the arguing guest waving his arms and creating an ugly scene. NCL (and all cruise lines) you can try and please everyone, but you never will. Just remember, your employees are your greatest asset. And sometimes you just need to protect these crew members, and protect the rest of the guests from that 1% you choose to chase after - down the plank.

Truly Norwegian!

Norwegian Jade Cruise Review by bohica52

Trip Details
Ninth cruise with Norwegian, and have already booked a 10th! It seems that the majority of comments made about Norwegian - or any cruise ship - is the negativity. Well, I've been a Norwegian cruise off Australia where the propulsion system broke and left us being towed back to Melbourne for 4 more days. We missed all the New Zealand ports. But people die and machines do break, and we made the best of it. Norwegian did everything possible to be accommodating, as well as refunding us for the cruise. We've been on 3 cruises with them since, and they're as professional now as they were then. With the Norwegian Jade, it was the Norway, Iceland, and Scotland cruise out of Southampton, England.

The idea of a cruise is to be relaxed and see ports and places you've dreamed about. The trip there should be entertaining and with the dining option to eat when you feel the appetite.

Excursions, Well, seeing and bathing at the Blue Lagoon in Iceland was a highlight! The Blazing Boots production put on by the Jade cast was entertaining and boot stomping! The violinist from Iceland was unbelievable in her talent and stage presence. No wonder she was a finalist with the European's version of American Idol! A couple of the stage productions were mediocre - but overshadowed by a pair of great aerialists, Blazing Boots, and the final "Elements" cast performance. Unfortunately, the magician broke his nail after the first show and couldn't perform his part for the 2nd show - disappointing the waiting guests, as well as the rest of the production cast who probably wanted to perform the final "Elements" signature show.

And lastly,... the crews on these ships deal with a multitude of people. And the majority of the guests are a respectful bunch and excited to be cruising. But there's that 1% who should be offered the opportunity to walk the plank rather than allow them to verbally abuse and disrespect the hard working crew members. I watched a restaurant hostess display patience, professionalism, and a calm demeanor while being verbally attacked by an unruly guest demanding more, and more, and more for over 5 minutes. Management finally stepped in to try and accommodate this guest, to no avail. He even got after the waiter once he was seated. The hostess had tears in her eyes as my wife got up and gave her a hug - complementing her on how she handled the situation. Unfortunately, we heard that the hostess was written up for the incident and told that it should have been handled differently. Differently? That's where the gangplank should come in for this guest,.... After being in management, customer relations, and a business owner, I don't know how she could have handled this person any more professionally than how she did. Perhaps NCL should have more of the management available and instructed to immediately respond to these situations immediately. It's a shame to have other guests in line at the restaurant - leave to go elsewhere rather than stand behind the arguing guest waving his arms and creating an ugly scene.

NCL (and all cruise lines) you can try and please everyone, but you never will. Just remember, your employees are your greatest asset. And sometimes you just need to protect these crew members, and protect the rest of the guests from that 1% you choose to chase after - down the plank.
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Cabin Review

Penthouse with Large Balcony
Cabin SF 8130
clean and comfortable as expected - and advertised.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews