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We went on this ship for a family wedding. When the ship was diverted because of the weather the Customer Service Rep refused to help in any way. No wedding for the Bride and Groom or the 21 people they brought on the boat with them! Exteamly poor customer relations. The ship is also very poor handicap accessible. They charge a lot for a handicap room and the bathrooms throughout the ship designated for handicapped were always locked. The regular rooms doorways were too small to fit a small walker through and the narrow hallways to the rooms constantly had the housekeeping staffs carts blocking access. We were very disappointed in the way the ship handled the reroute, there were many possibilities to give their passengers a worthwhile trip instead of just floating on the water with no possibility of any port visits. The one stop the ship did make I was unable to get off the ship die to my handicap so I was stuck on the ship for 7 days.

Customer Service

Norwegian Escape Cruise Review by Schbusdriver

4 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Bermuda
  • Cabin Type: Balcony Stateroom
We went on this ship for a family wedding. When the ship was diverted because of the weather the Customer Service Rep refused to help in any way. No wedding for the Bride and Groom or the 21 people they brought on the boat with them! Exteamly poor customer relations. The ship is also very poor handicap accessible. They charge a lot for a handicap room and the bathrooms throughout the ship designated for handicapped were always locked. The regular rooms doorways were too small to fit a small walker through and the narrow hallways to the rooms constantly had the housekeeping staffs carts blocking access. We were very disappointed in the way the ship handled the reroute, there were many possibilities to give their passengers a worthwhile trip instead of just floating on the water with no possibility of any port visits. The one stop the ship did make I was unable to get off the ship die to my handicap so I was stuck on the ship for 7 days.
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Cabin Review

Balcony Stateroom
Cabin BE 12750
Very cramped. Step up into the bathroom high.
Deck 13 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins