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As an avid cruiser, and having cruised Carnival (Glory) last year, I took a chance on another Carnival (Horizon) cruise this year. There were significant differences. On Carnival Horizon they impose a mandatory 15% tip on every drink you purchase, even when you are sitting right there at the bar in front of the bartender. They try to sneak a 15% tip at the candy store Cherry on Top when you are signing for electronic payment simply for ringing up your order. Everyday I ate breakfast and dinner at the Meridian Restaurant. The wait was long for someone to take your order. The person who took the order didn't bring it to you and the other person didn't know who got what. Mistakes happened daily. The food was cold. For dinner, the dinner rolls were given to us cold as well. We ordered a sangria for dinner and it was the worst we'd ever tasted and we requested a different drink. It was a huge production for a substitution to be given, as the waiter insisted that we would have to pay twice for the "additional drinks". On the lido deck they constantly "ran out of fruit" and there were long lines waiting for more pineapple, honeydew, canteloupe and watermelon to be dished out. Gelato was served daily from 12 to 2:30, which was shut down promptly at 2:30, even when people were still on line and more gelato was left. Very rude. The worst part was the steward barged in to the room whenever she wanted, as she was knocking. This happened AFTER the room had been cleaned. She would just "check on us" or come to give us a message by opening the door, almost catching us in a 'compromising' situation twice. Even on our last day, she called at 6AM to give us a "wake up call" (that was not asked for) and opened the door at 7:15 to be sure "we were up". We felt rushed to get out, even though we knew we had to be out of the rooms by 8:30. The excursion that was originally prepaid for Grand Turk was canceled due to the fact that the company let their insurance policy lapse (their words). I chose another excursion that was offered by Carnival (Coast to Coast Grand Turk Safari) which was more than our original excursion. The excursion was terrible. Although the tour guide provided knowledgeable information, the places we saw were hurricane damaged, some areas were filthy, and the first stop was to buy souvenirs by aggressive vendors for a half hour. The second stop was to a lighthouse that you had to pay $3 just to go up close to view. Another 1/2 hour. The final stop was okay - the beach- simply to look at before heading back to the ship. Not worth the $70. In Puerto Rico, the excursion to Windows Cave was fine - the drive there was dangerous. The driver swerved over the white line all throughout the drive and the vehicle couldn't accelerate uphill. Cars were beeping non stop and we all kept saying we wanted to get to our location safely. We didn't get to dock at our 3rd stop - Dominican Republic. The captain made a safety call, stating that he was unable to dock without possibly crashing. Everyone was devastated and $50 was given to everyone to spend on board. I reached out to share my disappointment of this trip and so many things that occured on board that I've never experience on any other cruise ship, including the Carnival Glory. I was verbally apologized to, yet no discount was offered. Wait - the promise of $99 room credit upon booking for another cruise......NOT!!!!! When I was asked to rate my excursion in Grand Turk and wrote an unfavorable review, I got an email that they refuse to post my review because it "wasn't what they were looking for". SMH. Never again.

Surprisingly disappointed...

Carnival Horizon Cruise Review by LadyJayne21

7 people found this helpful
Trip Details
As an avid cruiser, and having cruised Carnival (Glory) last year, I took a chance on another Carnival (Horizon) cruise this year. There were significant differences. On Carnival Horizon they impose a mandatory 15% tip on every drink you purchase, even when you are sitting right there at the bar in front of the bartender. They try to sneak a 15% tip at the candy store Cherry on Top when you are signing for electronic payment simply for ringing up your order.

Everyday I ate breakfast and dinner at the Meridian Restaurant. The wait was long for someone to take your order. The person who took the order didn't bring it to you and the other person didn't know who got what. Mistakes happened daily. The food was cold. For dinner, the dinner rolls were given to us cold as well. We ordered a sangria for dinner and it was the worst we'd ever tasted and we requested a different drink. It was a huge production for a substitution to be given, as the waiter insisted that we would have to pay twice for the "additional drinks". On the lido deck they constantly "ran out of fruit" and there were long lines waiting for more pineapple, honeydew, canteloupe and watermelon to be dished out. Gelato was served daily from 12 to 2:30, which was shut down promptly at 2:30, even when people were still on line and more gelato was left. Very rude.

The worst part was the steward barged in to the room whenever she wanted, as she was knocking. This happened AFTER the room had been cleaned. She would just "check on us" or come to give us a message by opening the door, almost catching us in a 'compromising' situation twice. Even on our last day, she called at 6AM to give us a "wake up call" (that was not asked for) and opened the door at 7:15 to be sure "we were up". We felt rushed to get out, even though we knew we had to be out of the rooms by 8:30.

The excursion that was originally prepaid for Grand Turk was canceled due to the fact that the company let their insurance policy lapse (their words). I chose another excursion that was offered by Carnival (Coast to Coast Grand Turk Safari) which was more than our original excursion. The excursion was terrible. Although the tour guide provided knowledgeable information, the places we saw were hurricane damaged, some areas were filthy, and the first stop was to buy souvenirs by aggressive vendors for a half hour. The second stop was to a lighthouse that you had to pay $3 just to go up close to view. Another 1/2 hour. The final stop was okay - the beach- simply to look at before heading back to the ship. Not worth the $70. In Puerto Rico, the excursion to Windows Cave was fine - the drive there was dangerous. The driver swerved over the white line all throughout the drive and the vehicle couldn't accelerate uphill. Cars were beeping non stop and we all kept saying we wanted to get to our location safely. We didn't get to dock at our 3rd stop - Dominican Republic. The captain made a safety call, stating that he was unable to dock without possibly crashing. Everyone was devastated and $50 was given to everyone to spend on board.

I reached out to share my disappointment of this trip and so many things that occured on board that I've never experience on any other cruise ship, including the Carnival Glory. I was verbally apologized to, yet no discount was offered. Wait - the promise of $99 room credit upon booking for another cruise......NOT!!!!! When I was asked to rate my excursion in Grand Turk and wrote an unfavorable review, I got an email that they refuse to post my review because it "wasn't what they were looking for". SMH. Never again.
LadyJayne21’s Full Rating Summary
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Cabin Review

Balcony
Cabin 8C 7341
The cabin was beautiful. Lots of closet space. Very clean.
Deck 8 Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews