Crystal Mozart Cruise Review by Ltpl
- Sail Date: July 2018
- Destination: Europe River
- Cabin Type: Suite with French Balcony
We missed Budapest, a main attraction for the cruise, but Crystal made little effort to make up for the changed itinerary even though they knew at the start of the journey and that was 7 days before we would go to Budapest. We had to revisit Linz and they added Karen’s and offered each guest USD500 FUTURE CRUISE CREDIT to be booked within a year. Linz and Krems were not comparable substitutions for Budapest by any stretch of imagination.
Also crew told me Viking has 77 ships so they can offer swaps when similar situation arises. Reading some of the reviews, I noticed other cruise operators not only made monetary compensations but also arranged alternative transport and hotel accommodations in order for them to fulfil their advertised attraction.
Also Crystal may be late to join the river cruise market, at a couple of stops, the ship was parked so far away from the parking lot that we had to walk about 10 minutes to get to the coach. It was definitely difficult for my friend that had a hip replacement and walking with a cane.
I used to view Crystal with high regard, but it seems things may be different under new ownership. A very disappointing experience AND NOT VALUE FOR MY MONEY.
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TV system and remote control were so archaic and very annoying to use.
Butler and room attendant were good and very nice and polite.