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This cruise was recommended by our travel agent. We paid over $3500 Au for Concierge class and whilst the cabin was reasonably comfortable it certainly wasn’t luxurious. Embarkation took over an hour as we had to wait whilst 2 ships passengers passed slowly through US Customs. The ship is old and dated. The main dining area was overcrowded (sometimes nowhere to sit), the food was mediocre and pretty tasteless, the activities were boring, the service was substandard from most of the staff, though a few people stood out with their friendliness and helped us a lot. When we asked about our booked excursions re clothing we needed to take etc, they just dismissed us. When an activity was cancelled, there was no interest in offering an alternative-just, you’ll get a refund. We went to the entertainment once and walked out after 20 minutes. I’ve seen better high school productions. If you’re an Aussie, you’ll get this. It was like a giant floating RSL Club-average food, average entertainment, pokies everywhere, lots of old people (I’m over 60 and even I felt young). People would go to the coffee shop where you had to pay extra or have a drinks package, and just curl up and sleep in the arm chairs by the windows! When we asked the staff to ask them to move they just shrugged their shoulders and walked off. Regarding the staff-our cabin attendant said they work a 7 month contract and never get a day off. I can see why they all look overwhelmed. The one good thing was the excursions. We did kayaking in Sitka, a helicopter/airboat/glacier excursion in Juneau and ziplining in Ketchikan. The kayaking was good but the guide basically forgot we were there and kept leaving us behind (must be that over 50 invisible thing). The helicopter tour was booked on the wharf in Juneau as our other tour was cancelled due to weather. It was one of the best things I’ve ever done. Look out for the Taku Glacier excursion. The ziplining in Ketchikan was amazing and took my 66 year old sister and me to the extreme but I would do it again in a heartbeat. The staff were brilliant and treated us with great respect as did the helicopter tour staff. Having done a Hawaiian Cruise last year, Celebrity compared poorly. We decided that the only benefit of the cruise was to get us from one excursion to the other. Be warned.

Very poor experience for the money

Celebrity Infinity Cruise Review by Ellamilyizzy

2 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Alaska
  • Cabin Type: Concierge Class 3
This cruise was recommended by our travel agent. We paid over $3500 Au for Concierge class and whilst the cabin was reasonably comfortable it certainly wasn’t luxurious.

Embarkation took over an hour as we had to wait whilst 2 ships passengers passed slowly through US Customs.

The ship is old and dated. The main dining area was overcrowded (sometimes nowhere to sit), the food was mediocre and pretty tasteless, the activities were boring, the service was substandard from most of the staff, though a few people stood out with their friendliness and helped us a lot.

When we asked about our booked excursions re clothing we needed to take etc, they just dismissed us. When an activity was cancelled, there was no interest in offering an alternative-just, you’ll get a refund.

We went to the entertainment once and walked out after 20 minutes. I’ve seen better high school productions.

If you’re an Aussie, you’ll get this. It was like a giant floating RSL Club-average food, average entertainment, pokies everywhere, lots of old people (I’m over 60 and even I felt young). People would go to the coffee shop where you had to pay extra or have a drinks package, and just curl up and sleep in the arm chairs by the windows! When we asked the staff to ask them to move they just shrugged their shoulders and walked off.

Regarding the staff-our cabin attendant said they work a 7 month contract and never get a day off. I can see why they all look overwhelmed.

The one good thing was the excursions. We did kayaking in Sitka, a helicopter/airboat/glacier excursion in Juneau and ziplining in Ketchikan. The kayaking was good but the guide basically forgot we were there and kept leaving us behind (must be that over 50 invisible thing). The helicopter tour was booked on the wharf in Juneau as our other tour was cancelled due to weather. It was one of the best things I’ve ever done. Look out for the Taku Glacier excursion. The ziplining in Ketchikan was amazing and took my 66 year old sister and me to the extreme but I would do it again in a heartbeat. The staff were brilliant and treated us with great respect as did the helicopter tour staff.

Having done a Hawaiian Cruise last year, Celebrity compared poorly.

We decided that the only benefit of the cruise was to get us from one excursion to the other. Be warned.
Ellamilyizzy’s Full Rating Summary
Enrichment Activities
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Cabin Review

Concierge Class 3
Cabin C3 8134
Average. Had to ask 3 times for bathroom toiletries and even a shower cap. Cramped and single beds too close together, very narrow and sloping to one side.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins