1. Home
  2. Cruise Reviews
  3. Celebrity Infinity
I chose this cruise for its reputation. Embarkation and disembarkation was hassle free. The luggage reached rooms quickly. we were welcomed by our room attendant warmly. The hospitality was good; entertainment was good. The evening shows were mainly music. The catering staff was good and tried to provide best service. i have Indian taste. There were Indian dishes every day. We got to eat Paw Bhaji and Chole Bhaturay. There were two swimming pools but no one could really swim, you could sit and walk in them. However, it was a good experience in the pool. The outdoor pool area was mainly was for smokers. Even if I am non smoker I had to cross that for reaching indoor swimming pool. There was a lot of pushing to buy payable things particularly drinks. I bought alcohol drinks package but a lot of time I was told that a particular drink i wanted was not included in package. After disembarkation I noticed that i had been charged twice for every thing. I rang customer services twice and they agreed to refund the money but it is now three weeks since but I have not received full refund.

Hospitality and financial dealing

Celebrity Infinity Cruise Review by aruncruiser

5 people found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Alaska
  • Cabin Type: Concierge Class 1
I chose this cruise for its reputation.

Embarkation and disembarkation was hassle free. The luggage reached rooms quickly. we were welcomed by our room attendant warmly.

The hospitality was good; entertainment was good. The evening shows were mainly music.

The catering staff was good and tried to provide best service. i have Indian taste. There were Indian dishes every day. We got to eat Paw Bhaji and Chole Bhaturay.

There were two swimming pools but no one could really swim, you could sit and walk in them. However, it was a good experience in the pool. The outdoor pool area was mainly was for smokers. Even if I am non smoker I had to cross that for reaching indoor swimming pool.

There was a lot of pushing to buy payable things particularly drinks. I bought alcohol drinks package but a lot of time I was told that a particular drink i wanted was not included in package.

After disembarkation I noticed that i had been charged twice for every thing. I rang customer services twice and they agreed to refund the money but it is now three weeks since but I have not received full refund.
aruncruiser’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Celebrity Infinity price drops
250,000+ people have entered their email

Cabin Review

Concierge Class 1
Cabin C1 9162
It was nice, spacious; room attendant was very good. catering staff was very good.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins