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My extended family decided on Celebrity Alaska Cruise. This was my first time on Celebrity. Dealing with website precruise was dreadful. Embarkation was very smooth, so expectation rose, but welcome lunch in MDR for concierge class was a joke. You only had a few lunch options, all of which were terrible. Skip it and go to the Ocean View Cafe. Ship was nice looking. Some nice bars. Specialty restaurants are pretty. Lack of laundry facilities is annoying. Cabin was fine. Decent size and nice balcony. Not much drawer space. Very limited television options. Food was generally adequate in main dining room. The Ocean View Cafe was fine if you stuck to salads, carved meats and sandwiches. Specialty restaurants nowhere near worth the money. Entertainment was mediocre. Interesting activities were minimal. Only 1 lecturer for the entire cruise, who was not particularly interesting. Service and overall ship experience is the reason I would not go on Celebrity again. The MDR staff, cabin steward and a few bartenders were friendly and competent. Most of the staff, however, was neither welcoming nor helpful. Casino staff was not in the least bit friendly. Servers were nonexistent at the pools or in the public areas near the dining room. You generally had to go to a bar to get a drink. The drink policy was absurd. You pay $70 for the premium drink package, but still have to pay for a bottle of water or soda in the room. To get a bottle of water at the gym, you had to go to the spa desk, have your card swiped, give your room number and sign for it. You can't get two bottles of water at a time. It was obvious that there was some kind of crackdown on the staff for giving away too much free water. Constant selling was highly irritating. Every day, they dried to sell us a crab shack lunch at a specialty restaurant. They sold it by saying the $35 you paid them was less than paying off the ship. But if the steak I got at Tuscan Grill for a surcharge is any indication of the quality of the crab, there is no question that you should pay for the higher cost crab off the ship. God help you if you did not prepay for the drink package, as you would get hounded until you relented. Shore excursions were expensive and minimalist. Other cruise excursion I have been on give some interesting information and history during the dead times of the excursions. None of that on these excursions. I would never consider Celebrity again. They seem much more concerned with maximizing revenue from my stay on the ship than providing a welcoming and relaxing experience.

Perfect if you want to be treated as a profit center instead of a valued guest

Celebrity Solstice Cruise Review by tryber

12 people found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Alaska
  • Cabin Type: Concierge Class
My extended family decided on Celebrity Alaska Cruise. This was my first time on Celebrity.

Dealing with website precruise was dreadful. Embarkation was very smooth, so expectation rose, but welcome lunch in MDR for concierge class was a joke. You only had a few lunch options, all of which were terrible. Skip it and go to the Ocean View Cafe.

Ship was nice looking. Some nice bars. Specialty restaurants are pretty. Lack of laundry facilities is annoying.

Cabin was fine. Decent size and nice balcony. Not much drawer space. Very limited television options.

Food was generally adequate in main dining room. The Ocean View Cafe was fine if you stuck to salads, carved meats and sandwiches. Specialty restaurants nowhere near worth the money.

Entertainment was mediocre. Interesting activities were minimal. Only 1 lecturer for the entire cruise, who was not particularly interesting.

Service and overall ship experience is the reason I would not go on Celebrity again. The MDR staff, cabin steward and a few bartenders were friendly and competent. Most of the staff, however, was neither welcoming nor helpful. Casino staff was not in the least bit friendly. Servers were nonexistent at the pools or in the public areas near the dining room. You generally had to go to a bar to get a drink.

The drink policy was absurd. You pay $70 for the premium drink package, but still have to pay for a bottle of water or soda in the room. To get a bottle of water at the gym, you had to go to the spa desk, have your card swiped, give your room number and sign for it. You can't get two bottles of water at a time. It was obvious that there was some kind of crackdown on the staff for giving away too much free water.

Constant selling was highly irritating. Every day, they dried to sell us a crab shack lunch at a specialty restaurant. They sold it by saying the $35 you paid them was less than paying off the ship. But if the steak I got at Tuscan Grill for a surcharge is any indication of the quality of the crab, there is no question that you should pay for the higher cost crab off the ship. God help you if you did not prepay for the drink package, as you would get hounded until you relented.

Shore excursions were expensive and minimalist. Other cruise excursion I have been on give some interesting information and history during the dead times of the excursions. None of that on these excursions.

I would never consider Celebrity again. They seem much more concerned with maximizing revenue from my stay on the ship than providing a welcoming and relaxing experience.
tryber’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Service
Onboard Experience
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Cabin Review

Concierge Class
Cabin C2
Cabin was fine. Nice bed and pillows.
Resort Deck Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews