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This was our fifth Celebrity Cruise. We were upgraded to a balcony suite 6022, and it turned out the balcony was twice the size of most others. Apparently there are 16 such larger balconies. We used the balcony more than we usually do. Overall we had a great cruise. Food and service throughout was excellent. We disliked the Qsine fine dining as it offers a multitude of dishes, all tiny portions. Tuscany fine dining was good food, less good service. Dishes were not served to a table of four together but sequentially. When they were served, the waiter commented "Vegetables are to come". That is not good for a corner diner" However, if you like to use the casino, here are my comments. While we loved our cruise, our experience in the casino was exactly the reverse. Bear in mind that my wife and I are avid blackjack players. On this cruise we played for about 80 hours between us. We have played at casinos on all our cruises, as well as all over the world. This time we won a reasonable amount of money so my comments should not be dismissed as sore losing. We play solely for pleasure, but do play to win. The majority of dealers were not appropriately disposed in their demeanour and attitude to provide a pleasant gaming experience. They seemed determined not to smile or positively interact. Two notable exceptions were dealers Rodney and Martin. Those two are professional, engaging and a credit to the cruise gaming industry, but they were very exceptional compared to most others. I noted there was an unusually large number of pit bosses/managers on the floor at any one time. They did very little. Even the normal pit boss's duty of observing and tracking players betting was handled by each dealer. In my observation, not once in 11 days of gaming did a single pit boss or manager engage positively and proactively with a player, including my wife and I. Instead they stood around chatting among themselves, usually with long faces. Winning tends to happen in streaks and we had several large such streaks. When each happened the dealer was quickly changed, twice the replacement being the same man. He clearly had been instructed to disrupt the play by super-fast dealing. He dealt so fast he could not properly handle the cards, repeatedly dropping them. My wife asked him to slow down the dealing but, instead of apologizing, he argued with her. The whole table told him they wanted him to slow down. Again he argued with them. I was forced to raise my voice, telling him his behaviour was inappropriate. He relented and slowed down somewhat, certainly to a more normal pace. This scenario was repeated on several separate occasions. Not once did a pit boss attend to intervene despite voices raised in conflict. Clearly this was because they had assigned the dealer to engage in this behaviour to break the action. I have never seen a pit boss anywhere fail to approach a table when voices are raised and the dealer is being loudly chastised. I witnessed several other incidents of bad dealer behaviour. One player was passed over while he was considering whether to take a card. He lost his bet. When he told the dealer she should have waited for him to signal his choice, not to do that again, she chastised him, telling him he had to be quicker. Again he told her her attitude was wrong, that she must wait for his signal. He never received acknowledgement or apology. He was an experienced player and was absolutely correct. There are many other such examples. Even the security staff were surly and stern when spoken to. One day, later in the cruise, a fellow cruiser responded to an event published in the daily activity sheet, blackjack lessons in the casino at a specific time. She and four othes attended but the casino declined to provide the lessons commenting that dealers will always give instructon if there is no other players at the table. No lesson was offered at the advertised time. One dealer commented that the ship always does that, advertising lessons at a specific time which are not actually offered. On each evening the casino managers prepared to close the casino action at midnight. It usually closed by 12.30am, rarely much later in spite of many players still being there. In my 18 cruises I have never known a ship casino so eager to close so early unless almost all patrons have left. Clearly there is a major management problem in the casino. Staff behave badly and are encouraged to do so by those in charge. Why? The answer is unclear, but somene at a senior level has embarked on behaviour that, in any other cruise department, would not and should not be tolerated. It reflects very badly on Celebrity. Personally, my wife and I will actively look for another cruise line with a more positive casino experience."

Great cruise, casino to be avoided.

Celebrity Summit Cruise Review by buddyboy_4

1 person found this helpful
Trip Details
This was our fifth Celebrity Cruise. We were upgraded to a balcony suite 6022, and it turned out the balcony was twice the size of most others. Apparently there are 16 such larger balconies. We used the balcony more than we usually do. Overall we had a great cruise. Food and service throughout was excellent. We disliked the Qsine fine dining as it offers a multitude of dishes, all tiny portions. Tuscany fine dining was good food, less good service. Dishes were not served to a table of four together but sequentially. When they were served, the waiter commented "Vegetables are to come". That is not good for a corner diner"

However, if you like to use the casino, here are my comments. While we loved our cruise, our experience in the casino was exactly the reverse. Bear in mind that my wife and I are avid blackjack players. On this cruise we played for about 80 hours between us. We have played at casinos on all our cruises, as well as all over the world. This time we won a reasonable amount of money so my comments should not be dismissed as sore losing. We play solely for pleasure, but do play to win.

The majority of dealers were not appropriately disposed in their demeanour and attitude to provide a pleasant gaming experience. They seemed determined not to smile or positively interact. Two notable exceptions were dealers Rodney and Martin. Those two are professional, engaging and a credit to the cruise gaming industry, but they were very exceptional compared to most others. I noted there was an unusually large number of pit bosses/managers on the floor at any one time. They did very little. Even the normal pit boss's duty of observing and tracking players betting was handled by each dealer. In my observation, not once in 11 days of gaming did a single pit boss or manager engage positively and proactively with a player, including my wife and I. Instead they stood around chatting among themselves, usually with long faces.

Winning tends to happen in streaks and we had several large such streaks. When each happened the dealer was quickly changed, twice the replacement being the same man. He clearly had been instructed to disrupt the play by super-fast dealing. He dealt so fast he could not properly handle the cards, repeatedly dropping them. My wife asked him to slow down the dealing but, instead of apologizing, he argued with her. The whole table told him they wanted him to slow down. Again he argued with them. I was forced to raise my voice, telling him his behaviour was inappropriate. He relented and slowed down somewhat, certainly to a more normal pace. This scenario was repeated on several separate occasions. Not once did a pit boss attend to intervene despite voices raised in conflict. Clearly this was because they had assigned the dealer to engage in this behaviour to break the action. I have never seen a pit boss anywhere fail to approach a table when voices are raised and the dealer is being loudly chastised.

I witnessed several other incidents of bad dealer behaviour. One player was passed over while he was considering whether to take a card. He lost his bet. When he told the dealer she should have waited for him to signal his choice, not to do that again, she chastised him, telling him he had to be quicker. Again he told her her attitude was wrong, that she must wait for his signal. He never received acknowledgement or apology. He was an experienced player and was absolutely correct. There are many other such examples. Even the security staff were surly and stern when spoken to.

One day, later in the cruise, a fellow cruiser responded to an event published in the daily activity sheet, blackjack lessons in the casino at a specific time. She and four othes attended but the casino declined to provide the lessons commenting that dealers will always give instructon if there is no other players at the table. No lesson was offered at the advertised time. One dealer commented that the ship always does that, advertising lessons at a specific time which are not actually offered. On each evening the casino managers prepared to close the casino action at midnight. It usually closed by 12.30am, rarely much later in spite of many players still being there. In my 18 cruises I have never known a ship casino so eager to close so early unless almost all patrons have left.

Clearly there is a major management problem in the casino. Staff behave badly and are encouraged to do so by those in charge. Why? The answer is unclear, but somene at a senior level has embarked on behaviour that, in any other cruise department, would not and should not be tolerated. It reflects very badly on Celebrity. Personally, my wife and I will actively look for another cruise line with a more positive casino experience."
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