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We have cruised on Independence of the Seas on a number of occasions and are Diamond level members of the Crown and Anchor Society loyalty programme. Previously we have always been satisfied with the experience but this cruise was very disappointing. The ship has just had a major refit and we have seen it described as “enhancing the family activity”. To us the result was most unsatisfactory. It was quite clear that RCCL has acted to increase revenue stream by increasing passenger capacity without being able to increase the basic passenger facilities. The ship was therefore very overcrowded and uncomfortable. On sea days there was a considerable shortage of sun loungers with passengers spending long periods of time trying to find somewhere to sit. Heard a rumour that RCCL were considering adopting a policy whereby they require that two passengers should share each lounger. ( not sure whether this would be at the same time, or in shifts). The lounge space for Diamond and Diamond plus members of the loyalty club has been reduced by more than 50% and now consists of one very crowded area containing 55 seats. As there were said to be more than 750 Diamond level members on board it was not possible to use the lounge without extreme discomfort. Less than 30% of the passengers paid any heed to the concept of "Formal Night". It is well past the time when RCCL should either require passengers to stick by the rules or they should abandon the concept of formal night. As yet, the staff on board are maintaining a high level of service under extreme difficulty. It is however clear that they realise that they are being dragged down by the deteriorating circumstances on board. It can only be a matter of time before they break. We have been on this ship a number of times before but there is little chance that we will repeat the experience again.

Not an experience to be repeated

Independence of the Seas Cruise Review by bigfellow

10 people found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Europe
  • Cabin Type: Junior Suite
We have cruised on Independence of the Seas on a number of occasions and are Diamond level members of the Crown and Anchor Society loyalty programme. Previously we have always been satisfied with the experience but this cruise was very disappointing.

The ship has just had a major refit and we have seen it described as “enhancing the family activity”. To us the result was most unsatisfactory. It was quite clear that RCCL has acted to increase revenue stream by increasing passenger capacity without being able to increase the basic passenger facilities. The ship was therefore very overcrowded and uncomfortable.

On sea days there was a considerable shortage of sun loungers with passengers spending long periods of time trying to find somewhere to sit. Heard a rumour that RCCL were considering adopting a policy whereby they require that two passengers should share each lounger. ( not sure whether this would be at the same time, or in shifts).

The lounge space for Diamond and Diamond plus members of the loyalty club has been reduced by more than 50% and now consists of one very crowded area containing 55 seats. As there were said to be more than 750 Diamond level members on board it was not possible to use the lounge without extreme discomfort.

Less than 30% of the passengers paid any heed to the concept of "Formal Night". It is well past the time when RCCL should either require passengers to stick by the rules or they should abandon the concept of formal night.

As yet, the staff on board are maintaining a high level of service under extreme difficulty. It is however clear that they realise that they are being dragged down by the deteriorating circumstances on board. It can only be a matter of time before they break.

We have been on this ship a number of times before but there is little chance that we will repeat the experience again.
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Cabin Review

Junior Suite
Cabin J3 1360
Good average of cleanliness and comfort but requests for three items of maintenance were poorly handled
Deck 11 Inside Cabins, Outside Cabins, Suite Cabins