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I have taken 2 other Regent cruises they were perfect Regent has to take a serious look at their WiFi offered for free. Most times it was either so slow or not available definitely not a good experience The crew excellent the food especially the new Compass Rose menu was perfect The complimentary laundry was another disappointment why not extend the hours? The big negative was our disembarking in New York The process was smooth until you left the terminal # 88 not a Regent representative in sight Carnival reps directed us to our bus area Then the fun began I was group grey 3 The buses for grey 1 & 2 were there (for 40 minuets) finally our bus to JFK arrived loaded and left my flight was departing at 1: 00 pm the driver enters the airport at 11:35 am dros off some at Delta then drives out of the airport and come back in. He stopped the bus at a traffic signal leaves to get directions! 4 of us got out opened the luggage compartment retrieved our 8 bags and walked to our terminal we got there at 12:16 I think Regent should look at Academy Bus Co and maybe don’t use a low bidder shameful for my wife and I to unload our bags and run to the terminal I did write a note to Regent with no response I guess now that Norwegian owns them it will go down hill from here! The 4 of us will look at Crystal or Seaborne next trip

Transportation not 6 star terrible WiFi

Seven Seas Navigator Cruise Review by Tom1141

9 people found this helpful
Trip Details
I have taken 2 other Regent cruises they were perfect

Regent has to take a serious look at their WiFi offered for free. Most times it was either so slow or not available definitely not a good experience

The crew excellent the food especially the new Compass Rose menu was perfect

The complimentary laundry was another disappointment why not extend the hours?

The big negative was our disembarking in New York

The process was smooth until you left the terminal # 88 not a Regent representative in sight Carnival reps directed us to our bus area

Then the fun began I was group grey 3 The buses for grey 1 & 2 were there (for 40 minuets) finally our bus to JFK arrived loaded and left my flight was departing at 1: 00 pm the driver enters the airport at 11:35 am dros off some at Delta then drives out of the airport and come back in. He stopped the bus at a traffic signal leaves to get directions! 4 of us got out opened the luggage compartment retrieved our 8 bags and walked to our terminal we got there at 12:16 I think Regent should look at Academy Bus Co and maybe don’t use a low bidder shameful for my wife and I to unload our bags and run to the terminal

I did write a note to Regent with no response I guess now that Norwegian owns them it will go down hill from here!

The 4 of us will look at Crystal or Seaborne next trip
Tom1141’s Full Rating Summary
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Cabin Review

Deluxe Suite
Cabin D 819
Shower was smaller than other Regent ships we had brown water from the tap they sent a plumber to change the filters and it fixed it
Deck 8 Suite Cabins