1. Home
  2. Cruise Reviews
  3. Norwegian Epic
This cruise was chosen because of the ports of call, available time for our group. We have cruised frequently and found the Epic to be typical of large ships. Epic had the smallest cabins I've ever encountered and the arrangement of the 'facilities' was very unique. Shower on one side was about the size of a telephone booth. Toilet on other side was adequate and sink was in the room which was convenient. We had rooms on the stern of the ship which once again provided us with beautiful panoramic views and quiet outside since almost no one passed by unless they had one of the rooms back there. This is the 1st NCL ship we've been on that provided an actual lounger plus a chair. A plus for me. We found the staff on the ship to be very courteous and eager to help. Exception was our room steward. Excursion groups for tours offered by NCL were too large to be effective. The guide could not be expected to give commentary while on the ground to such a large group; some made no effort to include everyone. The guides were effective in using the microphone on buses however. It should be mandatory for every guide employed by NCL to give port tours to have audio devices for participants. Garden Cafe was difficult to navigate and often found that foods offered in one side were different from the other side. Unlike other NCL cruises, the wait staff did not come around to fill coffee cups. We were again surprised to find that eating implements in the napkins did not include a teaspoon for stirring coffee/tea. The only spoons available were tablespoons which were found in limited places in the serving line. I had commented on this to NCL in our review of a cruise in June 2016 and NCL replied that they would 'take it under consideration". NCL did set up an unhosted meet-up for people from 18-21 however they set it up for 9 p.m. in the Bridge View and when my granddaughter went up there slightly before 9 p.m. were 6 others who were all 'booted out' almost immediately because that room closes at 9. During the cruise we met up some more 'youth' who had gone up around 9:15 and there was no one there. The original group asked to post a sign about where they had gone but that request was denied by bridge staff. Sadly, those kids lost the camaraderie of the group for most of the cruise. We paid our gratuities before sailing via credit card to avoid the increased daily charge but it was not the same credit card as NCL had for our cruise payment so we were initially charged the increased fee; I had it reversed onboard. Lesson...watch your statement of charges daily and correct errors immediately. Pre-cruise communications from NCL were severely lacking. Called numerous time for information, clarification and requests. Each time I would again confirm what I'd been told previously and often the current telephone rep. would contradict what I'd been told before. :( I'd made dining reservations and when I verified onboard they said I didn't have reservations; I provided a print out from NCL then they said "OH"...twice!!!

TYPICAL LARGE SHIP CRUISE

Norwegian Epic Cruise Review by Sunseeker1001

3 people found this helpful
Trip Details
This cruise was chosen because of the ports of call, available time for our group.

We have cruised frequently and found the Epic to be typical of large ships. Epic had the smallest cabins I've ever encountered and the arrangement of the 'facilities' was very unique. Shower on one side was about the size of a telephone booth. Toilet on other side was adequate and sink was in the room which was convenient. We had rooms on the stern of the ship which once again provided us with beautiful panoramic views and quiet outside since almost no one passed by unless they had one of the rooms back there. This is the 1st NCL ship we've been on that provided an actual lounger plus a chair. A plus for me.

We found the staff on the ship to be very courteous and eager to help. Exception was our room steward.

Excursion groups for tours offered by NCL were too large to be effective. The guide could not be expected to give commentary while on the ground to such a large group; some made no effort to include everyone. The guides were effective in using the microphone on buses however. It should be mandatory for every guide employed by NCL to give port tours to have audio devices for participants.

Garden Cafe was difficult to navigate and often found that foods offered in one side were different from the other side. Unlike other NCL cruises, the wait staff did not come around to fill coffee cups. We were again surprised to find that eating implements in the napkins did not include a teaspoon for stirring coffee/tea. The only spoons available were tablespoons which were found in limited places in the serving line. I had commented on this to NCL in our review of a cruise in June 2016 and NCL replied that they would 'take it under consideration".

NCL did set up an unhosted meet-up for people from 18-21 however they set it up for 9 p.m. in the Bridge View and when my granddaughter went up there slightly before 9 p.m. were 6 others who were all 'booted out' almost immediately because that room closes at 9. During the cruise we met up some more 'youth' who had gone up around 9:15 and there was no one there. The original group asked to post a sign about where they had gone but that request was denied by bridge staff. Sadly, those kids lost the camaraderie of the group for most of the cruise.

We paid our gratuities before sailing via credit card to avoid the increased daily charge but it was not the same credit card as NCL had for our cruise payment so we were initially charged the increased fee; I had it reversed onboard. Lesson...watch your statement of charges daily and correct errors immediately.

Pre-cruise communications from NCL were severely lacking. Called numerous time for information, clarification and requests. Each time I would again confirm what I'd been told previously and often the current telephone rep. would contradict what I'd been told before. :( I'd made dining reservations and when I verified onboard they said I didn't have reservations; I provided a print out from NCL then they said "OH"...twice!!!
Sunseeker1001’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Epic price drops
250,000+ people have entered their email

Cabin Review

Aft-Facing Balcony
Cabin B1 8212/8214
Tiniest cabin we've ever encountered. Our double bed was not even a foot from the cabin wall. Our daughter shared her cabin with our granddaughter in two single beds and the beds were less than 6" apart which meant that the one farthest from the sliding glass door had to crawl in from the foot of the bed. We always get aft balconies when we cruise because we enjoy the relative quietness and the awesome views. We do not find any prop noise but do hear the 'music' of the water.
Deck 13 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews