We were excited to travel on Oceania with our family of 5 and booked 2 staterooms for my husband, myself and our three sons in a separate stateroom. We were told by our Oceania travel representative and also confirmed with Oceania's website that there would be a Teen Club on board, a game room and a basketball / sports court on the top of the ship of which there was none of the above mentioned things for our teenage sons. There was NOTHING for my boys to do on this ship. The only game room is a casino and you must be 21 to enter. The sports court was in fact, miniature tennis (elderly sport) or shuffleboard. The food was okay at best. Red Ginger and Jacques were both very good and Toscana was above average. Polo Grill was terrible, truly terrible. The Grand Dining room was sub par as well and the Terrace Restaurant was a slightly upscale version of a Luby's cafeteria. The shore excursions were okay but one at Alicante, Spain to a beach at El Campello was terrible. We were literally dropped off a bus (after circling the block a few times) and pointed to the beach and then the bus drove away. It was supposed to be a resort beach but it was just a beach, no chairs, no umbrellas, no water sports, no bars, no nothing. We called to be picked back up and two hours later, we finally made it to a real beach to explore on our own. When we asked for a refund, we were offered 50% back only and told it was an outside company that does the excursions separate from Oceania and that is all they would refund. Unacceptable! The entertainment was all targeted to the over 75 crowd and was frankly bad. During the cruise one night, our stateroom toilet began to flush on its own and water began to pour over the top. I didn't see the drain in the floor so I was very concerned that water would begin to flow on to the carpet in our stateroom. I called the front desk and was told someone would come and take a look. After three minutes and no one coming, I called back as I was worried about the water and the receptionist literally scolded me and said "YOU CALLED ME 3 MINUTES AGO!". She was very rude. After the amount of money we spent, it was a sorely disappointing experience. I would not recommend Oceania nor will I ever travel with them again.

If you are under the age of 75, please read before you book with Oceania

Riviera Cruise Review by reneewright18

12 people found this helpful
Trip Details
  • Sail Date: June 2018
  • Destination: Mediterranean
  • Cabin Type: Verandah Stateroom
We were excited to travel on Oceania with our family of 5 and booked 2 staterooms for my husband, myself and our three sons in a separate stateroom. We were told by our Oceania travel representative and also confirmed with Oceania's website that there would be a Teen Club on board, a game room and a basketball / sports court on the top of the ship of which there was none of the above mentioned things for our teenage sons. There was NOTHING for my boys to do on this ship. The only game room is a casino and you must be 21 to enter. The sports court was in fact, miniature tennis (elderly sport) or shuffleboard. The food was okay at best. Red Ginger and Jacques were both very good and Toscana was above average. Polo Grill was terrible, truly terrible. The Grand Dining room was sub par as well and the Terrace Restaurant was a slightly upscale version of a Luby's cafeteria. The shore excursions were okay but one at Alicante, Spain to a beach at El Campello was terrible. We were literally dropped off a bus (after circling the block a few times) and pointed to the beach and then the bus drove away. It was supposed to be a resort beach but it was just a beach, no chairs, no umbrellas, no water sports, no bars, no nothing. We called to be picked back up and two hours later, we finally made it to a real beach to explore on our own. When we asked for a refund, we were offered 50% back only and told it was an outside company that does the excursions separate from Oceania and that is all they would refund. Unacceptable! The entertainment was all targeted to the over 75 crowd and was frankly bad. During the cruise one night, our stateroom toilet began to flush on its own and water began to pour over the top. I didn't see the drain in the floor so I was very concerned that water would begin to flow on to the carpet in our stateroom. I called the front desk and was told someone would come and take a look. After three minutes and no one coming, I called back as I was worried about the water and the receptionist literally scolded me and said "YOU CALLED ME 3 MINUTES AGO!". She was very rude. After the amount of money we spent, it was a sorely disappointing experience. I would not recommend Oceania nor will I ever travel with them again.
reneewright18’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages Under 3
Ages 13 to 15
Ages 16+
Service
Onboard Experience
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Cabin Review

Verandah Stateroom
Cabin B4 7020
Our cabin attendant was very good and very sweet. The cabin was spacious and well laid out. It was comfortable. The outside deck was tiny and not really big enough for two adults to sit out there comfortably. The bathroom was very nice and roomy.
Deck 7 Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Alicante
    Covered this earlier but we were dropped off on a deserted beach with no chairs, umbrellas, nothing to do, etc. We were finally picked back up and two hours later we were on our own on a nicer beach and in the town. We asked for a refund and were given 50% back which was also unacceptable.
    View All 81 Alicante Cruise Port Reviews
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  • Cinque Terre
    Enjoyable but the group was too large and again, we weren't given much time on our own in the villages. Walking from the bus to the first town was challenging due to the elderly people in our group who went VERY VERY slowly. Tour guides nice but would have preferred to do this one on our own. And again, why Oceania docked in industrial Livorno when there were better options is frustrating.
    View All 87 Cinque Terre Reviews
  • Lisbon
    Good location at the port to walk on our own. Our group did a Tuk Tuk tour and dinner out on our own that night. Our three teen sons were finally able to go out and enjoy some European night life away from Oceania.
    View All 795 Lisbon Cruise Port Reviews
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  • Malaga
    Loved Malaga and our group of 8 did a City Segway Tour on our own and it was GREAT!
    View All 461 Malaga Cruise Port Reviews
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  • Rome / Private Train
    We were a group of 10 only and 8 of the 10 were with us so that was really nice. Our tour guide, Neals was OUTSTANDING and the best guide I have probably ever had previously. I was so glad my 3 teenaged sons learned so very much in one day in Rome.
    View All 33 Rome / Private Train Reviews
  • Saint-Tropez
    Loved Saint-Tropez and highly recommend exploring it on your own. Loved that the ship was anchored close to the main part of town so it was convenient to walk everywhere. We spent our time exploring the town and then enjoying the afternoon pool side on the top deck of the Hotel de Paris.
    View All 71 Saint-Tropez Cruise Port Reviews
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  • Cadiz Walking Tour
    This was actually better than we thought it would be. Enjoyed the tapas stops along the way.
    View All 17 Cadiz Walking Tour Reviews
  • Toulon
    Not sure why we docked in such an industrial port that was pretty far from all the excursion options. We spent over an hour and a half each way on a bus to the town of Marseille. The weather was rainy and the majority of our time in Marseille was spent creeping very slowly up a big hill in a bus that was too big to be dropped at a cathedral with beautiful views but due to the rain, there was no view. We then slowly made our way down said hill to only be given 45 minutes to explore Marseille on our own which was not even enough time to eat lunch.
    View All 298 Toulon Cruise Port Reviews
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