Wind Surf Cruise Review by Amma24
- Sail Date: May 2018
- Destination: Mediterranean
The primary draw of Windstar’s small ships is the sense of community and friendship that develops over the cruise. The groups seems to come together after 3-4 days and, for this reason, we loved the longer duration of this trip - 11 days. We had a real sense of making friends and enjoying each other’s company.
The ship is scheduled for a makeover in a few months and it will benefit from this. However nothing about the state of ship detracted from the cruise. The cabins and public rooms were all clean and welcoming. We booked the basic cabin for this trip, but were pleasantly surprised with the amount of storage available. We didn’t feel crowded at all.
The staff on Windstar excels. Everyone onboard was friendly, knowledgeable, and easy to approach. All crew members, from cabin stewards to the captain himself, were out and available for any questions or requests. We really enjoyed seeing some people from past cruises who remembered us and treated us as long lost friends. Well done!
Food was great! We appreciated the offerings and the portion sizes.
Entertainment was great in one venue (Compass Rose) but OK in the other. Still fine for what we wanted.
Only criticism - the Windstar has been acquired recently by a new company and many of us noticed a decline in some of the things that made the brand special. The new ownership seems quite focused on the bottom line and thus has cut back on lots of little things, like the welcome aboard gift for returning passengers, and the refreshing of bathroom amenities. But more frustrating to us was the lack of response to customer concerns from the home office. We had booked early and were assured a “best rate” but, when the inevitable price drops occurred, the customer service team were indifferent to our disappointment and didn’t offer any compensation. (In the past we’d been offered wi-fi or laundry services to offset the price drop)
Other passengers we spoke to had similar experiences. Luggage tags, hors d’oeuvres etc. are small things, but with all the cruise offerings available, it is the Windstar experience that keeps people coming back. Let’s hope they return to their roots.
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