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Our 4th NCL cruise and the first with problems which left a bad taste and leave me thinking time to try a new cruiseline. Firstly, Guest Services had a problem with verifying my credit card. And dealt with it by blocking my account until it was sorted. Made it a pain to even get a drink...even though I had the beverage package! I was charged for items I had pre-paid (speciality dining) and not given credit for that was part of my package (discount on shore excursions / onboard credits). Despite providing evidence, I got very patronizing and stock answers from guest services...in effect I must be wrong, NCL is never wrong. What happened to the customer is always right?! Finally...getting off the ship. 1 port the card scanners weren't working which caused delays as security couldn't scan anyone on/off. 2 tender ports, taking almost 2 hours to get off.

Sneaky charges and money, money, money

Norwegian Jade Cruise Review by reluctantlycruising

Trip Details
Our 4th NCL cruise and the first with problems which left a bad taste and leave me thinking time to try a new cruiseline.

Firstly, Guest Services had a problem with verifying my credit card. And dealt with it by blocking my account until it was sorted. Made it a pain to even get a drink...even though I had the beverage package!

I was charged for items I had pre-paid (speciality dining) and not given credit for that was part of my package (discount on shore excursions / onboard credits). Despite providing evidence, I got very patronizing and stock answers from guest services...in effect I must be wrong, NCL is never wrong. What happened to the customer is always right?!

Finally...getting off the ship. 1 port the card scanners weren't working which caused delays as security couldn't scan anyone on/off. 2 tender ports, taking almost 2 hours to get off.
reluctantlycruising’s Full Rating Summary
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Cabin Review

Mid-Ship Inside
Cabin IE
Cabin was to be expected...nothing much to say either way, met expectations and our steward did an amazing job.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews